FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Flat rate pricing. Member, Educator, Military, First Responder and Senior Discounts!
Underwood Plumbing & Septic
Top Pro
$50/service call
(waived if hired)
Pipe issues
Responds in about 3 hours
Thumbtack Guarantee
If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
At Underwood Plumbing & Septic, pride in our work isn’t just a slogan—it’s the foundation of everything we do. Our company stands as a proud continuation of a longstanding family tradition of excellence in plumbing and septic services that originated in the 1960s. Our story is built on a bedrock of unwavering principles: punctuality, outstanding quality, and utmost professionalism. Whether it’s a minor repair or a major installation, we bring the same level of integrity and craftsmanship to every task. Our services aim to solve immediate issues and forge lasting relationships with every client, guaranteeing their plumbing and septic systems function flawlessly for years.
Overview
Current Top Pro
Hired 6 times
Serves Bonham, TX
Background checked
29 employees
15 years in business
Business hours
Sun12:00 am - 11:59 pmMon12:00 am - 11:59 pm
Payment methods
This pro accepts payments via Check and Credit card.
Social media
Services offered
Pipe issues
Repair urgency
I work on non-urgent repairs
I work on urgent repairs
Flooding status
Yes
Projects and media
Projects and media
Reviews
Customers rated this pro highly for value, work quality, and professionalism.
Excellent 4.9
85 reviews
5
98%
4
0%
3
0%
2
1%
1
1%
Read reviews that mention:
Ryan F.
Oct 22, 2025
Hired on Thumbtack
Great technician! On time, good price, and had a great time talking with technician on site who too time to explain the entire process!
Details: 2 showers or bathtubs • Combination shower and bathtub • Shower • Leaking faucet or shower head • House
Underwood Plumbing & Septic's reply
Thank you for sharing your experience! We’re so glad our technician arrived on time, provided honest, quality service, and took the time to explain everything clearly. At Underwood Plumbing & Septic, we believe in treating every customer with kindness and respect, and it means a lot to know that came through. We truly appreciate your trust in our team!
Shower and Bathtub Repair
Past Customer
Feb 26, 2025
From Google
Called Underwoods and they had someone out within an hour to pump our septic. The first guy wasnt able to find the tank so they sent out someone else to find the tank about an hour later. Turns out the tank seems fine but the main pipe had lots of roots. Was quoted $6K to replace 30 feet of pipe in our backyard which seemed really high. Fortunately we have time to shop around and were able to schedule with another company for a fraction of the price.Price aside, still giving 5 stars because everyone was super friendly and had it been an emergency, they had someone out ready to do the work within an hour of my call.Will call again if we ever run into an emergency situation.
Underwood Plumbing & Septic's reply
Thank you for the 5-star rating and for sharing your experience. We’re glad our team could get out quickly and were friendly in the process.
We understand the price quote can be shocking, especially when it involves a long-term fix like pipe replacement. Pricing often reflects the scope of work, permits, materials, and the level of accessibility and labor required after locating the line and diagnosing root intrusion.
If you’re open to it, we’d be happy to:
If you want to discuss this further, please call us at 903-449-1677 or email service@underwoodplumbingandseptic.com with any details you’re comfortable sharing, and we’ll get you set up. Thanks again for the feedback, and we appreciate the chance to earn your trust should you need us in an emergency.
Past Customer
Jan 27, 2025
From Google
Very friendly and professional!! They came and fixed the problem and we're very informative about why it happened and what to do to prevent future issues. I would very highly recommend Underwood plumbing!
Underwood Plumbing & Septic's reply
Thank you, William, for your wonderful feedback! We're glad our team provided you with friendly and professional service, and we appreciate your recommendation.
Past Customer
Jan 26, 2025
From Google
Dusty Underwood Plumbing is awesome! Appointments are effortless and they are professional and responsive. The reports they provide me are extremely thorough. I never worry whether they do the job properly or not. Its always done right and done at a fair price.
Underwood Plumbing & Septic's reply
Thank you, David! We're glad to hear that you find our service professional and thorough. Your trust means a lot to us, and we look forward to continuing to provide you with great service.
Past Customer
Sep 15, 2025
From Google
Andrew came out to check on our HVAC system and a clogged condensation line. He was professional, knowledgeable, and took the time to explain what was going on and what needed to be fixed. I really appreciated how thorough he was and that he made sure I understood the problem and the solution. Excellent service, highly recommend Andrew.
Underwood Plumbing & Septic's reply
Hi, Gloria. Thanks so much for taking time to leave us a positive and detailed review of your experience! We really appreciate the feedback.
Credentials
Background Check
Stefanie Underwood