FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Evergreen Valley Home Improvement uses two different pricing structures depending on the situation (hourly and estimates). If the work to be performed is simple or would only last for a couple hours up to one day, then we go with an hourly rate (such as hanging art, furniture assembly, installing bathroom hardware, etc.). If the job is not a handyman job and is larger or may take multiple days to complete, then an itemized estimate will be written up for the work to be performed.
- What is your typical process for working with a new customer?
At Evergreen Valley Home Improvement, when working with a new customer, we first conduct and initial consultation and determine whether the customer would like to move forward and schedule their project with us. From there, we gather basic information (name, number, email, and address) to set up the appointment to start their project. Our business software then keeps our customers informed about their project with text and email notifications.
- What education and/or training do you have that relates to your work?
The School of Hard Knocks. I know that it sounds funny, but you can learn just as much if not more on the field, by asking questions, reading books, watching YouTube videos, and having friends who are contractors than having to sit through a class and learn the same things that are being taught to everyone else. Plus, I worked for a contractor for one year fixing up homes (remodeling kitchens and bathrooms, texturing drywall, installing base boards and crown molding, cabinets, building decks, etc.) that he flipped on a regular basis. I also worked for Home Depot for 10 years and gained experience assembling patio furniture, dressers, BBQ grills, sheds, etc. Personal experience is the best teacher!