FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Make sure to ask about veteran, active military, and first responder discounts. We appreciate those who serve our country and community, and it's an honor for us to be able to give back to those who serve us every day.
- What is your typical process for working with a new customer?
Our promise to you: we'll never recommend a repair or replacement that isn't backed by data. On every call, we run a full system performance analysis and hand you a letter-grade report, yours to keep for free, whether you have us do the work or not. Before any repair begins, we'll walk you through what we found, show you the data behind it, and lay out your options so you fully understand what's being done to your system and why.
- What education and/or training do you have that relates to your work?
Luis carries a master HVAC license with the State of Texas, along with NATE, BPI, NCI, EPA, and various IAQ technology certifications.