If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
At The Fireplace Solution, safety and customer service are at the forefront of everything we do. We take every precaution to ensure that our work is performed in a safe and responsible manner, and we adhere to all relevant safety regulations and guidelines. Additionally, we believe in providing a personalized approach to each client, taking the time to understand your specific needs and tailoring our services to meet them. Our team of experienced professionals is dedicated to providing the highest level of customer service, from start to finish.
Overview
Hired 48 times
Serves Colleyville, TX
Background checked
4 employees
5 years in business
Business hours
SunClosedMon10:00 am - 6:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, Google Pay, Stripe, Venmo, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
Services offered
Fireplace or chimney services needed
Fireplace Type
Gas with vent
Gas no vent
Wood
Pellet or wood stove
Fireplace location
Indoors
Outdoors
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Great 4.7
43 reviews
5
88%
4
2%
3
5%
2
0%
1
5%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Patrick C.
Jul 27, 2026
•
Hired on Thumbtack
Great experience getting measurements and installment of new chimney cap.
Details: Chimney repair • Gas-burning fireplace with direct vent • Brick (most common) • Indoors • 11 - 50 years old • Single-level building • Owner
Fireplace and Chimney Cleaning or Repair
Janet M.
Sep 28, 2025
•
Hired on Thumbtack
Pro was all around fantastic, he showed up on time and fixed my issue. Definitely will use them again. I highly recommend.
Details: Fireplace repair • Gas line repair • Stone or concrete • Outdoors • 11 - 50 years old • Two-story building • Homeowner
Fireplace and Chimney Cleaning or Repair
Mark Or Pam Y.
Dec 26, 2025
•
Hired on Thumbtack
Moses was our technician and was outstanding. My hubby was impressed with his professionalism and his knowledge. Moses was outstanding!
Details: Fireplace repair • Gas-burning fireplace with direct vent • Stone or concrete • Indoors • 11 - 50 years old • Single-level building • Homeowner
Fireplace and Chimney Cleaning or Repair
Mel E.
Nov 13, 2023
•
Hired on Thumbtack
I appreciated the knowledge and the ability of this company to come up with a good solution for my chimney. I also appreciated that they went above and beyond to assist in other areas of need. My property seemed to offer a more challenging environment than anticipated, but what I loved was that John and his team took the time needed to sort through the details and present a solution would work. They were on time, on budget, and completed all promised services to my satisfaction... a worry-free, hassle-free experience. I would recommend this company and will contact them again for any future needs.
Details: Chimney or vent installation • Gas-burning fireplace with direct vent • Chimney • Exterior vent • Fireplace • Indoors • 101 years or older • Three-story building • Residential
The Fireplace Solution's reply
Thank you so much! We look forward to working with you again.
Fireplace and Chimney Installation
Kalyn M.
Nov 2, 2023
•
Hired on Thumbtack
The Fireplace Solution went above and beyond in their handling of our repair. They were unfortunately dealing with an unexpected exit of an employee, but came through to fix our fireplace. They also helped answer all of our questions regarding our gas insert, installed a remote for the unit, and provided information regarding a gas log set for another fireplace in our home. Our initial experience was not reflective of the care they take in their work or how they treat their customers. Excellent company.
Details: Fireplace or stove installation • Gas-burning fireplace with direct vent • Fireplace • Chimney • Exterior vent • Indoors • Less than 10 years old • Two-story building • Residential
Fireplace and Chimney Installation
Credentials
Background Check
Nikki Velonis
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Service calls start at $249. They include a cleaning and inspection, as well as necessary minor repairs and results are guaranteed. Any additional parts or extensive concerns will be discussed onsite, but there are no additional trip charges if we have to come back and install ordered parts.
We realize that may be higher than some competitors, but we believe in transparency in pricing, which is why we let you know the full cost up front, rather than quoting you additional work on site.
We also sell gas, electric, and wood fireplaces, inserts, logs, and stoves and are happy to discuss your options on site or over the phone.
What is your typical process for working with a new customer?
Our sales staff will listen to each customer's specific concerns, and tailor a solution that fits their needs.
What education and/or training do you have that relates to your work?
Our staff is trained and certified by the National Fireplace Institute, the only licensing agency in the fireplace industry for gas fireplaces.
