FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price for quality, not shortcuts. You’re paying for reliability, clear communication, and someone who actually shows up. We offer first-time discounts on weekly service, and any extra fees—like for filters or specialty treatments—are always discussed up front. No surprises, just straight-up value.
- What is your typical process for working with a new customer?
First, we ask a few quick questions to understand your pool or hot tub. Then we come out, check everything, and give you a clear plan—no guesswork. From there, we either start service or handle the repair. Simple, honest, and done right.
- What education and/or training do you have that relates to your work?
I’m a Certified Pool Operator (CPO) and have a Residential Appliance Installer License (RAIL) in Texas—and the same goes for my team. We regularly attend industry shows and manufacturer trainings with Pentair and Hayward to stay updated and keep our status as authorized warranty techs. We’re trained, licensed, and serious about doing the job right—every time.