FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
CAT5 XTREME provides transparent pricing based on the scope of work, labor, equipment, materials, and services required. Every project is different, so we evaluate the job before providing pricing whenever possible. We proudly offer a 10% military discount.
- What is your typical process for working with a new customer?
We start by discussing the situation with the customer and performing a thorough visual inspection of the affected areas. We use professional moisture meters and infrared cameras to help locate hidden moisture, determine the extent of the damage, and identify areas that may require further attention. Once the inspection is complete, we explain our findings, recommended course of action, estimated timeline, and pricing. Throughout the project, we monitor conditions, document our progress, and keep the customer informed from start to finish.
- What education and/or training do you have that relates to your work?
We have professional training and certifications in water damage restoration, advanced structural drying, fire and smoke restoration, odor control, and mold remediation.