FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the scope and complexity of each project. Deposits are only required for remodel projects, not for standard repairs or smaller jobs. We accept Venmo, cash, or payments directly through Thumbtack. If a customer prefers to pay by invoice outside of Thumbtack, we invoice through Square, and a processing fee is added to cover transaction costs. All pricing and payment terms are clearly communicated before work begins so there are no surprises.
- What is your typical process for working with a new customer?
We start by reviewing the project details provided through Thumbtack and reaching out to discuss the scope of work, timeline, and expectations. If needed, we schedule an on-site visit or request photos to provide an accurate estimate. Once pricing and details are agreed upon, we schedule the project. For remodel projects, a deposit is required before work begins; smaller jobs are typically paid upon completion. Throughout the process, we communicate clearly, arrive on time, and make sure the customer is satisfied before closing out the job.
- What education and/or training do you have that relates to your work?
I have hands-on industry experience with over six years in business. Prior to owning my company, I worked for a professional remodeling company for approximately three years, gaining experience in repairs, renovations, and project coordination. I also spent two years working in make-ready services for apartment complexes, which involved turnovers, repairs, and preparing units to meet move-in standards. This combination of real-world experience has given me a strong understanding of quality workmanship, efficiency, and customer expectations.