FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on scope, time, equipment, and materials, following industry standards. We are upfront and transparent. Seasonal promotions may be available, but we don’t underprice work at the expense of quality.
- What is your typical process for working with a new customer?
1. We ask the right questions to understand the issue 2. Perform an on-site inspection and moisture assessment 3. Explain the scope clearly before work begins 4. Complete mitigation using industry standards 5. Provide documentation and next steps Clear communication from start to finish — no surprises.
- What education and/or training do you have that relates to your work?
IICRC Certification: Commercial carpet cleaning, Leather cleaning, Rug cleaning, Stone and Tile cleaning, Upholstery and Fabric cleaning, Floor Care, Water Damage Restoration, Applied Structural Drying, Applied Microbial Remediation, Odor Control, Health and Safety Wood Floor Care and cleaning and Carpet care