FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our no obligation estimates are free of charge.
- What is your typical process for working with a new customer?
We strive to give exemplary customer service from the very beginning of our relationship with a client. When you inquire with Painter1, you will receive a call, message back, or text asking how you would prefer to communicate. You can tell us about your project and if we are a good fit we will work with your schedule to set up a free estimate. Our estimator will arrive on time and be respectful of your home and family. Once you receive your quote, we will follow up to see if you have any questions or if we can clarify anything for you. To schedule your project, we will consult the calendar with you and work together to fit your needs. Your project will have a project manager to manage the job from start to finish, this is your point of contact and they will help with any questions that may arise during the work. The painting crews will be professional & courteous. Once your project is complete, the project manager will do a thorough inspection with the painters to do any touch ups if needed, then another walk through with you to assure that you are 100% satisfied before closing out the job. We strive to gain your 5 star review and we will take care of your project from start to finish to earn that.
- What education and/or training do you have that relates to your work?
The Painter1 Franchise system provides extensive initial and ongoing training for it's franchisee's on all aspects of a painting project. I have completed this training and spend time on continuing education offered by Painter1, the Painting Contractors Association, Sherwin Williams and other industry sources.