FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Unfortunately, there's not a standard pricing system in this business. Every customer's needs are unique - sometimes the price can rise depending on the difficulty of the job (how high the roof is, how steep the pitch is, how tightly they want the trees wrapped). Every proposal is custom made. Lighting removal is included in all quotes at no additional charge.
- What is your typical process for working with a new customer?
We set up a time to meet with the customer, to offer ideas and suggestions of creating the ideal ambiance for the holidays or whichever special event they're hosting. We then provide a free on-site estimate that's good for 7 days.
- What education and/or training do you have that relates to your work?
All DFW Lights lighting installers must have at least one year of holiday lighting experience before they can join the team.