Guilford Group LLC
Guilford Group LLC

Guilford Group LLC

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Skills
Role
Sorry this pro can’t do your job, but we know other pros who can.
Introduction: I'm an experienced administrative assistant with a medical billing background. Having managed projects and calendars for C-suite executives enables me to present your business professionally and complete tasks accurately and efficiently. My passion is organization, both virtual and physical. I grew up in a house filled with love...and almost as much clutter. From scrambling to find a missing shoe so we could make it to church on time, the perpetual hunt for missing keys or the time I accidentally brought canned goods to our school donation drive that had expired 5 years ago, I've lived it. All of that time spent stressed or guilty and just plain looking could have been spent on so many worthier pursuits. Many of the belongings we accumulate are cherished, may be worth something someday, you may need it 3 months from now and regret getting rid of it. I understand and I'd love to show you how something that may seem overwhelming can feel really fulfilling at the end of a project. Free consultations are available. If you're nervous, trust me, it's not as bad as you think and I've probably seen it before.
Overview

Hired 9 times

Background checked

1 employee

2 years in business

Payment methods

This pro accepts payments via Cash, Credit card, Venmo, and Zelle.

Featured Projects

7 photos

Reviews

Exceptional 5.0

7 reviews

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Customers say...

This pro effectively resolves customer issues and retains business through excellent communication skills. Customers praise their professionalism and ability to exceed expectations. They appreciate the pro's quick problem-solving and positive attitude.

AI-generated summary of customer reviews

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Ryan F.
Apr 4, 2023
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Hired on Thumbtack

Hired on Thumbtack

She is amazing. If you are looking for somebody to help with your business, I would highly recommend utilizing of her services. She has the most amazing customer service skills. I’ve had a couple difficult clients that I was about to lose. She was able to contact the customers on my behalf spoke to them for a little bit found out what the issue was pretty quickly. We were able to resolve the customer issues in a timely matter as well as them retaining our services. I don’t think I would’ve ended up keeping these customers if it wasn’t for Kelly.

Details: Business • Administrative assistant • Email management • Customer service support • 8 weeks or more • Remotely (phone or internet)

Administrative Support
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Pamela W.
Mar 12, 2023
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Hired on Thumbtack

Hired on Thumbtack

Kelley was absolutely AMAZING!!! I cannot say enough about her! She was professional, definitely knows her field, and is second to none!!! I highly recommend Kelley!!! I would not hesitate to call her again!!!

Details: Space planning • Storage advice • Paper management • Moving preparation • Garage • In-home office • 1,000 - 1,500 sq ft • Unorganized

Home Organizing
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Jaclyn B.
Feb 11, 2023
Kelley goes above and beyond, knocking projects out of the park. Point her in the right direction and let her anticipate your needs.
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Paul S.
Feb 5, 2023
Extremely knowledgeable, efficient and results oriented. Extremely helpful. Would definitely use again and highly recommend.
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Matt E.
Feb 2, 2023
Working with Kelley was a great experience. I am always busy with work and life and my house had become disorganized and quite a mess. I could never find anything. Kelley laid out a plan for reorganizing my things and we worked together to make sure we were on the same page. I am very happy with the results and would highly recommend Kelley for your organizational needs.
Credentials
Background Check

Kelley Baldwin

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    I am initially discounting my services to enable me to assist a broad range of customers and let them determine if they feel my work is satisfactory. For most projects, I prefer a flat fee so there are no surprise costs at the end of the day.

  • What is your typical process for working with a new customer?

    The most important part is understanding the customer's priorities. If there are 5 things they wish to accomplish, which is the one that will provide the highest impact in the shortest period of time? What is a longer-term goal that we can set milestones for? The second is expectations, what is your expected turnaround time? How do you want work progression documented so you feel comfortable that we're on the same page? The last is cost. I am very mindful of your budget and will work to ensure we can prioritize what you want accomplished within your desired timeframe and budget.

  • What education and/or training do you have that relates to your work?

    I have a Master's degree in Health Services Administration. In addition to consulting work for Deloitte, I have worked for two major health systems in TX. This has taught me the value of organization, communication and presentation.

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