Lone Star Water Services
Lone Star Water Services

Lone Star Water Services

Offers remote services
Discounts available
Offers remote services
Discounts available
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Introduction: We are truly focused on water treatment installation and repairs. We are licensed plumbers, but our real passion is working on water treatment equipment. We are stocked and ready for all types of water softener repairs. We do sell and install new equipment, but we also repair all different makes/models of water softeners. Many plumbing companies will sell and install new units-but when it comes to repairs they are usually not prepared to do them. This is where we truly stand out in the business. We enjoy being a small business. We enjoy meeting new customers and developing new relationships with them.
Overview

Hired 60 times

Background checked

6 employees

12 years in business

Payment methods

Cash, Check, Credit card, PayPal

Top pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Jul - Dec

Jul - Dec

Featured Projects

20 photos

Reviews

Customers rated this pro highly for responsiveness, professionalism, and punctuality.

Great 4.7

44 reviews

5
89%
4
5%
3
0%
2
2%
1
4%

Read reviews that mention:


pro avatar
Jimmy L.
Aug 30, 2019
·

Hired on Thumbtack

Hired on Thumbtack

We were very impressed with how quickly they got back to us and scheduled us. They worked well with our schedule and were very prompt. They discussed our options on repairing the old water softener or getting a new one, cost etc and listened to all our questions and answered them to our satisfaction. We decided to get a new unit and they were very prompt with that as well. We would definitely recommend this company!

Details: Repair • Non-functional system • Water softener (most common) • A few weeks ago • House

Water Treatment Repair or Maintenance
pro avatar
William S.
Sep 24, 2018
·

Hired on Thumbtack

Hired on Thumbtack

Garrett took a lot of time to review and explain options over the phone and in person. The installation of softener and carbon filter went smoothly and the result looks very clean and professionally done. The plumbing now looks much better than what was there. Another plus is that they provide an annual maintenance check while the system is under warranty--I don't recall anyone else offering that, though I didn't ask. I spoke with several vendors and did a lot of research into appropriate options, starting from near zero knowledge. I believe I could have resolved my problem by spending much less to fix my Fleck softener valve, but the recommendations to replace it all and add a carbon filter to screen chlorine made sense, given the age of my system, and the fact that it wasn't appropriately sized for my house anyway. While every installer I spoke with uses Clack products, it is clear that people have different recommendations and plumbing skills. Lastly, Lone Star's pricing was very competitive, which made the choice even easier. While I could think of many more interesting things to have spent this money on, at least I have a system that is new, worry free, under warranty, and will last for years. In the photos, the brine tank is on the other side of the wall because the closet didn't have space for it. I like the rectangular tank because it has a handle on the lid for easy removal. The blue pex on the left wall feeds a hose bibb that I use for car washing with softened water.

Details: Repair • Hard water with lots of minerals • Water softener (most common) • A month ago or longer • House

Lone Star Water Services's reply
Thank you Bill! The awesome review & pictures are greatly appreciated. We are thrilled to have you as a customer!
Water Treatment Repair or Maintenance
pro avatar
Jeff H.
Mar 30, 2018
·

Hired on Thumbtack

Hired on Thumbtack

Rick with Lone Star Water Services is a true pro! He came out prompty and very quickly diagnosed and repaired a rather complicated problem with our water softener system. Great work at a fair price! I highly recommend Lone Star and will call them next time I have a water softener problem. Jeff Hackworth, San Antonio

Details: Regular inspection and maintenance • Non-functional or does not turn on • Hard water with lots of minerals • Water softener (most common) • A few weeks ago • No, I will need the professional to provide materials and parts • House

Water Treatment Repair or Maintenance
pro avatar
Toni M.
Nov 30, 2016
·

Hired on Thumbtack

Hired on Thumbtack

Lone Star Water Services is a dependable, professional and very reasonable company. They called me thirty minutes before arriving and they were punctual. I would highly recommend this company for your plumbing needs or if your home needs a water softener installed.
Plumbing Drain Repair
pro avatar
Aaron S.
Nov 3, 2016
·

Hired on Thumbtack

Hired on Thumbtack

Cost estimate was significantly less than a well known plumbing company in the greater Austin area (e.g $1400) while still replacing the same parts and meeting code standards. Garrett was timely,communicative, efficient, and followed up several days later to ensure the water heater was working properly. Already recommended to our neighbor and will recommend to others.
Water Heater Installation or Replacement
Credentials
Background Check

Garrett Waller

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    We accept all major credit cards, checks and cash as methods of payment. We do offer a 3% discount when you pay by cash or check.

  • What is your typical process for working with a new customer?

    Typically we will set up to do a site visit if needed. We can also give estimates if the customer has pictures of the existing project.

  • What education and/or training do you have that relates to your work?

    Our plumbers are all licensed by the TSBPE. We are continually keeping up with the changing technologies in the water treatment industry.

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