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Lone Star Water Services
Lone Star Water Services

Lone Star Water Services

Offers remote services
Discounts available
Offers remote services
Discounts available
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Introduction: We are truly focused on water treatment installation and repairs. We are licensed plumbers, but our real passion is working on water treatment equipment. We are stocked and ready for all types of water softener repairs. We do sell and install new equipment, but we also repair all different makes/models of water softeners. Many plumbing companies will sell and install new units-but when it comes to repairs they are usually not prepared to do them. This is where we truly stand out in the business. We enjoy being a small business. We enjoy meeting new customers and developing new relationships with them.

Hired 60 times

1 similar job done near you

Background checked

License verified

6 employees

11 years in business

Payment methods

Cash, Check, Credit card, PayPal

Top pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Jul - Dec

Jul - Dec

Photos and Videos

21 photos


Customers rated this pro highly for responsiveness, professionalism, and punctuality.

Great 4.7

44 reviews


Read reviews that mention:

Jimmy L.

Water Treatment Repair or Maintenance

We were very impressed with how quickly they got back to us and scheduled us. They worked well with our schedule and were very prompt. They discussed our options on repairing the old water softener or getting a new one, cost etc and listened to all our questions and answered them to our satisfaction. We decided to get a new unit and they were very prompt with that as well. We would definitely recommend this company!
Aug 30, 2019
Patricia C.

Water Treatment Repair or Maintenance

We couldn’t be happier with the service we received. Got the best water softener offered and our water pressure is amazing and the service was impeccable!! We couldn’t be more pleased. Highly recommend!!!
Feb 5, 2019
Jorge R.

Water Treatment System Installation or Replacement

I recently returned from a deployment overseas and my first week home I realized that my water softener was not working as it leaked all over my garage. So I went on thumbtack late that evening and started to receive several responses. This company was quick to respond early next morning and gave me a quote. After speaking with the owner Garrett over the phone I realized this was a company I wanted to work with. They where gracious enough to come out the same day and also worked with me on the pricing to even offer me a military discount. That evening Ricky came by to install the softener and give me a lesson on it. He was also a great guy. Very friendly and genuine. So far everything is working out good. Very grateful for these guys and would recommend them to anyone looking for a new water treatment system for their home. They where great on their pricing but most importantly on the way they treated me and genuinely caring about my concerns.
Jan 25, 2019
William S.

Water Treatment Repair or Maintenance

Garrett took a lot of time to review and explain options over the phone and in person. The installation of softener and carbon filter went smoothly and the result looks very clean and professionally done. The plumbing now looks much better than what was there. Another plus is that they provide an annual maintenance check while the system is under warranty--I don't recall anyone else offering that, though I didn't ask. I spoke with several vendors and did a lot of research into appropriate options, starting from near zero knowledge. I believe I could have resolved my problem by spending much less to fix my Fleck softener valve, but the recommendations to replace it all and add a carbon filter to screen chlorine made sense, given the age of my system, and the fact that it wasn't appropriately sized for my house anyway. While every installer I spoke with uses Clack products, it is clear that people have different recommendations and plumbing skills. Lastly, Lone Star's pricing was very competitive, which made the choice even easier. While I could think of many more interesting things to have spent this money on, at least I have a system that is new, worry free, under warranty, and will last for years. In the photos, the brine tank is on the other side of the wall because the closet didn't have space for it. I like the rectangular tank because it has a handle on the lid for easy removal. The blue pex on the left wall feeds a hose bibb that I use for car washing with softened water.
Lone Star Water Services's reply
Thank you Bill! The awesome review & pictures are greatly appreciated. We are thrilled to have you as a customer!
Sep 24, 2018
Jeff H.

Water Treatment Repair or Maintenance

Rick with Lone Star Water Services is a true pro! He came out prompty and very quickly diagnosed and repaired a rather complicated problem with our water softener system. Great work at a fair price! I highly recommend Lone Star and will call them next time I have a water softener problem. Jeff Hackworth, San Antonio
Mar 30, 2018

License Type: Plumber (TSBPE Plumbing Examiners) (TX)

Background Check

Garrett Waller


  • What should the customer know about your pricing (e.g., discounts, fees)?

    We accept all major credit cards, checks and cash as methods of payment. We do offer a 3% discount when you pay by cash or check.

  • What is your typical process for working with a new customer?

    Typically we will set up to do a site visit if needed. We can also give estimates if the customer has pictures of the existing project.

  • What education and/or training do you have that relates to your work?

    Our plumbers are all licensed by the TSBPE. We are continually keeping up with the changing technologies in the water treatment industry.

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