FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in fair, upfront pricing with no hidden surprises. Because every project is unique, we typically provide a customized flat-rate estimate after discussing your specific needs.
- What is your typical process for working with a new customer?
Our 4-Step Process for New Customers 1. Initial Consultation & Discovery We start by listening to your needs, discussing the scope of your project, and answering any initial questions you might have. This can be done quickly via Thumbtack messaging or a brief phone call. 2. Customized Quote & Planning Based on our conversation, we will provide a clear, transparent estimate with no hidden fees. For more complex projects, we’ll outline a brief timeline so you know exactly what to expect. 3. Execution & Open Communication Once you approve the plan, we schedule the work. We arrive on time, keep the workspace clean, and maintain open communication throughout the entire process to ensure everything aligns with your vision. 4. Final Walkthrough & Review Your satisfaction is our top priority. Before we consider the job complete, we will do a final walkthrough with you to ensure every detail meets our high standards and your complete approval.
- What education and/or training do you have that relates to your work?
Most of my expertise comes from 4 years of hands-on, professional house cleaning experience running my own business since 2022. Over the years, my team and I have perfected our techniques for deep cleaning, move-out cleans, and routine maintenance, ensuring every home receives precise, detail-oriented care. We are fully trained in using the right products and equipment safely and efficiently for all types of household surfaces.