FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our service call is $65. If you move forward with the recommended repair through HESHMA, we waive the service-call fee. More importantly, you’ll know the repair price before we begin. For replacements, we can provide different equipment and efficiency options so you can compare value instead of being pushed toward one expensive system.
- What is your typical process for working with a new customer?
We start by listening to what you’re experiencing—not by assuming what you need. We inspect the system, identify the cause, and show you what we find. Then we explain the options and pricing before any work begins. Whether the best decision is a repair or replacement, you’ll understand why and make the final decision yourself.
- What education and/or training do you have that relates to your work?
Our experience comes from years of hands-on HVAC service, diagnostics, repairs, system replacements and installations in residential and commercial properties. HESHMA is a Texas-licensed HVAC contractor (TACLA 120129E), and we continue learning as equipment, refrigerants, efficiency standards and HVAC technology evolve.