Excellence IT

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About

At Excellence IT, we are serious about operating in a spirit of excellence! We want you to have a 5 star experience EVERY TIME. We are also FULLY insured. TRIP FEE: Any job that is more than 25 miles from Forney, TX will incur a $30 trip fee. We are not a handyman service. Internet/Network information 2 hour minimum on Network jobs. - We are unable to run new Ethernet drops in 2 story homes. - We are unable to setup fiber internet. HOME SECURITY/CAMERAS - 2 Hour minimum for actual job. This is after initial service fee visit. BUSINESS HOURS M/T/Th/F 10-6 Sat 9-4 THANK YOU!

Overview

Current Top Pro

Hired 423 times

Background checked

1 employee

3 years in business

Business hours

SunClosedMon10:00 am - 6:00 pm

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, Square cash app, and Zelle.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2024

2023

2022

Services offered

Computer issue

Computer not turning on

Slow computer performance

Virus or malware

System error or blue screen

Computer type

PC

Mac (Apple)

Desktop or laptop

Desktop

Laptop

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

177 reviews

5

99%

4

1%

3

0%

2

0%

1

0%

Read reviews that mention:

Andy C.

Mar 15, 2025

•

Hired on Thumbtack

Home Security and Alarms Install

Phillip M.

Feb 21, 2025

•

Hired on Thumbtack

Lance started with multiple text letting us know when and where he was and his arrival time. He was very professional and appeared to be very knowledgeable. He found the issue and made the necessary repairs. I was very impressed.

Details: PC • Laptop • Troubleshooting needed to determine issue • At the pro’s location • My home, venue, etc.

Computer Repair

Robert B.

1 month ago

•

Hired on Thumbtack

The technician came out and did a wonderful job but over a year ago. I couldn’t find his company’s information until now. He was very knowledgeable and had great manners.

Details: PC • Desktop • Slow computer performance • My home, venue, etc.

Computer Repair

Tracy M.

4 weeks ago

•

Hired on Thumbtack

Everything with working with Excellence IT was wonderful. Professional, on-time, quality of work, value and eager to make everything just the way I wanted it was all perfect.

Details: Wall mount • Drywall • TV larger than 60 inches • Yes, there’s an electrical outlet nearby • Yes, I need to conceal cables and wires • Yes, I already have a mount or stand • Flat against wall (fixed) • Sound bar

TV Mounting

Dee T.

Sep 9, 2025

•

Hired on Thumbtack

I am so pleased with how Lance went above and beyond to get the job done. He hung my Frame Tv effortlessly and connected all the wires for my surround sound. He’s very professional and personable. He’s literally the best! I’m so grateful to him and his team for a job well done !!!

Details: Wall mount above fireplace • Not sure, need professional's help to determine • TV larger than 60 inches • Yes, there’s an electrical outlet nearby • Yes, I need to conceal cables and wires • Yes, I already have a mount or stand • Flat against wall (fixed) • Cable or satellite box • Surround sound system

TV Mounting

Credentials

Background Check

Lance Bertrand

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Computer Repairs - Prices are hourly. Smart Home - Smart home services are per device installation
What is your typical process for working with a new customer?
They will reach out to me about the desired service and then depending on the service that is needed, I'll ask questions to see what the solution should actually be and if I'm actually a fit for the job.
What education and/or training do you have that relates to your work?
I have some post secondary education for computer repair, however, most of my training has come from just getting my hands on broken computers, looking at youtube videos, researching forums about the issues and figuring the issue out and resolving it. I don’t have any formal training with mounting TVs. I learned from watching other techs and YouTube videos.