At Excellence IT, we are serious about operating in a spirit of excellence! We want you to have a 5 star experience EVERY TIME.
We are also FULLY insured.
TRIP FEE: Any job that is more than 25 miles from Forney, TX will incur a $30 trip fee.
We are not a handyman service.
Internet/Network information
2 hour minimum on Network jobs.
- We are unable to run new Ethernet drops in 2 story homes.
- We are unable to setup fiber internet.
HOME SECURITY/CAMERAS
- 2 Hour minimum for actual job. This is after initial service fee visit.
BUSINESS HOURS
M/T/Th/F 10-6
Sat 9-4
THANK YOU!
Overview
Current Top Pro
Hired 447 times
Background checked
1 employee
4 years in business
Business hours
SunClosedMonClosed
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, Square cash app, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
2023
2022
Services offered
Computer issue
Computer not turning on
Slow computer performance
Virus or malware
System error or blue screen
Computer type
PC
Mac (Apple)
Desktop or laptop
Desktop
Laptop
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Exceptional 5.0
259 reviews
5
99%
4
1%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Sandy M.
Jul 17, 2026
•
Hired on Thumbtack
Lance was terrific, he came right out and diagnosed the problem within a few minutes. Will definitely be calling him for any future repairs.
Details: PC • Desktop • Computer not turning on • My home, venue, etc.
Computer Repair
Sammye S.
Feb 19, 2026
•
Hired on Thumbtack
Lance was awesome. Very professional and exactly on time. He communicated with me til the job was done. He took care of my issues in record time. I would highly recommend Exellenne IT for any computer issues you have.
Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc. • At the pro’s location
Computer Repair
Sharon E.
Feb 7, 2026
•
Hired on Thumbtack
Lance is exceptionally talented in computer knowledge, very personable, and he excels at customer service! He acknowledges your calls quickly, tells you when he leaves his previous destination and arrives to the minute he tells you he will be there. I had a major problem which he fixed in one hour. Sharon Edwards
Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.
Computer Repair
Ashley T.
Jun 9, 2026
•
Hired on Thumbtack
This was an excellent service! He mounted my TV and added the mount for the PS5 quickly and explained to me how it works. Everything looks clean, secure, and well-organized with the cables hidden neatly. He was very knowledgeable, and made sure everything was working perfectly before he left. Highly recommend for anyone looking for a quality mounting job!
Details: Wall mount above fireplace • Brick, concrete, or stone • TV smaller or equal to 60 inches • Yes, there’s an electrical outlet nearby • Yes, I need to conceal cables and wires • No, I’d like help in selecting a mount or stand • As recommended by the professional • Gaming console • None
TV Mounting
Mary A.
May 28, 2026
•
Hired on Thumbtack
He was very responsive and helped us with our camera installation needs. Thanks so much! I look forward to working with him for any future installations.
Home Security and Alarms Install
Credentials
Background Check
Lance Bertrand
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Computer Repairs
- Prices are hourly.
Smart Home
- Smart home services are per device installation
What is your typical process for working with a new customer?
They will reach out to me about the desired service and then depending on the service that is needed, I'll ask questions to see what the solution should actually be and if I'm actually a fit for the job.
What education and/or training do you have that relates to your work?
I have some post secondary education for computer repair, however, most of my training has come from just getting my hands on broken computers, looking at youtube videos, researching forums about the issues and figuring the issue out and resolving it. I don’t have any formal training with mounting TVs. I learned from watching other techs and YouTube videos.
