Excellence IT

Top Pro

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Computer type

Desktop or laptop

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Introduction

At Excellence IT, we are serious about operating in a spirit of excellence! We want you to have a 5 star experience EVERY TIME. We are also FULLY insured. WE DO NOT offer handyman services. TV Mounting - We cannot hide wires on stone/brick/tile if the holes are not pre made. - I only offer 2 different types of wire hiding: 1. electrical outlet installation and hiding HDMI/AV cables in the wall 2. Cord cover. WE WILL NOT install an extension cord in your wall. It is against code and a fire hazard. Internet Services - We are unable to run new Ethernet drops in 2 story homes. - We are unable to setup fiber internet. -We do not provide satellite internet installation services. - COMPUTERS - - We do not provide soldering services. - Standalone monitors CANNOT be repaired. A new one will have to be purchased. - We do not perform cleaning services for water damaged computers. The success rate is very low. THANK YOU!

Overview

Current Top Pro

Hired 401 times

Background checked

1 employee

3 years in business

Business hours

SunClosedMon10:00 am - 6:00 pm

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, Square cash app, and Zelle.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2024

2023

2022

Specialties

Computer type

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Computer issue

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

170 reviews

5

99%

4

1%

3

0%

2

0%

1

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Read reviews that mention:

Andy C.

Mar 15, 2025

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Hired on Thumbtack

Home Security and Alarms Install

Phillip M.

Feb 21, 2025

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Hired on Thumbtack

Lance started with multiple text letting us know when and where he was and his arrival time. He was very professional and appeared to be very knowledgeable. He found the issue and made the necessary repairs. I was very impressed.

Details: PC • Laptop • Troubleshooting needed to determine issue • At the pro’s location • My home, venue, etc.

Computer Repair

Christina A.

May 17, 2024

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Hired on Thumbtack

Excellant work, great person and very knowledgeable. I plan to refer, refer, refer. I will always use Excellence IT for all my computer needs and will make sure my clients know about him as well. Oh, and the great price was just a bonus.!

Details: PC • Desktop • Slow computer performance • My home, venue, etc. • At the pro’s location

Computer Repair

Kyng b.

Mar 8, 2025

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Hired on Thumbtack

Details: Wall mount • Drywall • TV larger than 60 inches • Yes, there’s an electrical outlet nearby • Yes, I need to conceal cables and wires • Yes, I already have a mount or stand • As recommended by the professional • None

TV Mounting

Brittany H.

Feb 7, 2025

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Hired on Thumbtack

Lance is truly the best at what he does. I have used him in many locations. As a property manager he is one of my favorite independent contractors to work with.

Details: Personal (Home) • Technology support • Network setup and installation • Router • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Network Support Services

Credentials

Background Check

Lance Bertrand

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Computer Repairs - Prices are hourly. Smart Home - Smart home services are per device installation
What is your typical process for working with a new customer?
They will reach out to me about the desired service and then depending on the service that is needed, I'll ask questions to see what the solution should actually be and if I'm actually a fit for the job.
What education and/or training do you have that relates to your work?
I have some post secondary education for computer repair, however, most of my training has come from just getting my hands on broken computers, looking at youtube videos, researching forums about the issues and figuring the issue out and resolving it. I don’t have any formal training with mounting TVs. I learned from watching other techs and YouTube videos.