Excellence IT

Top Pro

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About

At Excellence IT, we are serious about operating in a spirit of excellence! We want you to have a 5 star experience EVERY TIME. We are also FULLY insured. TRIP FEE: Any job that is more than 25 miles from Forney, TX will incur a $30 trip fee. We are not a handyman service. Internet/Network information 2 hour minimum on Network jobs. - We are unable to run new Ethernet drops in 2 story homes. - We are unable to setup fiber internet. HOME SECURITY/CAMERAS - 2 Hour minimum for actual job. This is after initial service fee visit. BUSINESS HOURS M/T/Th/F 10-6 Sat 9-4 THANK YOU!

Overview

Current Top Pro

Hired 431 times

Background checked

1 employee

4 years in business

Business hours

SunClosedMonClosed

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, Square cash app, and Zelle.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2025

2024

2023

2022

Services offered

Wall material

Drywall

Brick, concrete, or stone

Plaster

Wood

TV larger than 60 inches

No

Yes

Conceal cables/wires?

Yes

No

Projects and media

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

183 reviews

5

99%

4

1%

3

0%

2

0%

1

0%

Read reviews that mention:

Darnetta B.

Sep 3, 2025

•

Hired on Thumbtack

Lance was absolutely AMAZING!!! He responded quickly and walked me through the entire process of mounting my TV. I can’t wait until our next project to have him install the rest of our services.

Details: Wall mount above fireplace • Drywall • TV larger than 60 inches • No, there’s no electrical outlet nearby • Yes, I need to conceal cables and wires • Yes, I already have a mount or stand • Flat against wall (fixed) • None

TV Mounting

Charlene S.

Feb 5, 2025

•

Hired on Thumbtack

Details: Augment existing system • Lock • No, I've not purchased the devices • 1 device

Smart Home Installation or Repair

Dee T.

Sep 9, 2025

•

Hired on Thumbtack

I am so pleased with how Lance went above and beyond to get the job done. He hung my Frame Tv effortlessly and connected all the wires for my surround sound. He’s very professional and personable. He’s literally the best! I’m so grateful to him and his team for a job well done !!!

Details: Wall mount above fireplace • Not sure, need professional's help to determine • TV larger than 60 inches • Yes, there’s an electrical outlet nearby • Yes, I need to conceal cables and wires • Yes, I already have a mount or stand • Flat against wall (fixed) • Cable or satellite box • Surround sound system

TV Mounting

Sammye S.

Feb 19, 2026

•

Hired on Thumbtack

Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc. • At the pro’s location

Computer Repair

Sharon E.

Feb 7, 2026

•

Hired on Thumbtack

Lance is exceptionally talented in computer knowledge, very personable, and he excels at customer service! He acknowledges your calls quickly, tells you when he leaves his previous destination and arrives to the minute he tells you he will be there. I had a major problem which he fixed in one hour. Sharon Edwards

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.

Computer Repair

Credentials

Background Check

Lance Bertrand

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Computer Repairs - Prices are hourly. Smart Home - Smart home services are per device installation
What is your typical process for working with a new customer?
They will reach out to me about the desired service and then depending on the service that is needed, I'll ask questions to see what the solution should actually be and if I'm actually a fit for the job.
What education and/or training do you have that relates to your work?
I have some post secondary education for computer repair, however, most of my training has come from just getting my hands on broken computers, looking at youtube videos, researching forums about the issues and figuring the issue out and resolving it. I don’t have any formal training with mounting TVs. I learned from watching other techs and YouTube videos.