Excellence IT

Top Pro

This pro is currently not available for Computer Repair

We know others who are. Tell us about your job and we’ll help you find the right pro.

Select a service

Zip code

See who’s available

About

At Excellence IT, we are serious about operating in a spirit of excellence! We want you to have a 5 star experience EVERY TIME. We are also FULLY insured. TRIP FEE: Any job that is more than 25 miles from Forney, TX will incur a $30 trip fee. We are not a handyman service. Internet/Network information 2 hour minimum on Network jobs. - We are unable to run new Ethernet drops in 2 story homes. - We are unable to setup fiber internet. HOME SECURITY/CAMERAS - 2 Hour minimum for actual job. This is after initial service fee visit. BUSINESS HOURS M/T/Th/F 10-6 Sat 9-4 THANK YOU!

Overview

Current Top Pro

Hired 447 times

Background checked

1 employee

4 years in business

Business hours

SunClosedMonClosed

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, Square cash app, and Zelle.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2025

2024

2023

2022

Services offered

Computer issue

Computer not turning on

Slow computer performance

Virus or malware

System error or blue screen

Computer type

PC

Mac (Apple)

Desktop or laptop

Desktop

Laptop

Projects and media

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Exceptional 5.0

258 reviews

5

99%

4

1%

3

0%

2

0%

1

0%

Read reviews that mention:

Sandy M.

2 weeks ago

•

Hired on Thumbtack

Lance was terrific, he came right out and diagnosed the problem within a few minutes. Will definitely be calling him for any future repairs.

Details: PC • Desktop • Computer not turning on • My home, venue, etc.

Computer Repair

Sammye S.

Feb 19, 2026

•

Hired on Thumbtack

Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc. • At the pro’s location

Computer Repair

Sharon E.

Feb 7, 2026

•

Hired on Thumbtack

Lance is exceptionally talented in computer knowledge, very personable, and he excels at customer service! He acknowledges your calls quickly, tells you when he leaves his previous destination and arrives to the minute he tells you he will be there. I had a major problem which he fixed in one hour. Sharon Edwards

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.

Computer Repair

Ashley T.

Jun 9, 2026

•

Hired on Thumbtack

Details: Wall mount above fireplace • Brick, concrete, or stone • TV smaller or equal to 60 inches • Yes, there’s an electrical outlet nearby • Yes, I need to conceal cables and wires • No, I’d like help in selecting a mount or stand • As recommended by the professional • Gaming console • None

TV Mounting

Mary A.

May 28, 2026

•

Hired on Thumbtack

He was very responsive and helped us with our camera installation needs. Thanks so much! I look forward to working with him for any future installations.

Home Security and Alarms Install

Credentials

Background Check

Lance Bertrand

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Computer Repairs - Prices are hourly. Smart Home - Smart home services are per device installation
What is your typical process for working with a new customer?
They will reach out to me about the desired service and then depending on the service that is needed, I'll ask questions to see what the solution should actually be and if I'm actually a fit for the job.
What education and/or training do you have that relates to your work?
I have some post secondary education for computer repair, however, most of my training has come from just getting my hands on broken computers, looking at youtube videos, researching forums about the issues and figuring the issue out and resolving it. I don’t have any formal training with mounting TVs. I learned from watching other techs and YouTube videos.