Excellence IT

Top Pro

This pro is currently not available for Computer Repair

We know others who are. Tell us about your job and we’ll help you find the right pro.

Select a service

Zip code

See who’s available

About

At Excellence IT, we are serious about operating in a spirit of excellence! We want you to have a 5 star experience EVERY TIME. We are also FULLY insured. TRIP FEE: Any job that is more than 25 miles from Forney, TX will incur a $30 trip fee. We are not a handyman service. Internet/Network information 2 hour minimum on Network jobs. - We are unable to run new Ethernet drops in 2 story homes. - We are unable to setup fiber internet. HOME SECURITY/CAMERAS - 2 Hour minimum for actual job. This is after initial service fee visit. BUSINESS HOURS M/T/Th/F 10-6 Sat 9-4 THANK YOU!

Overview

Current Top Pro

Hired 430 times

Background checked

1 employee

4 years in business

Business hours

SunClosedMonClosed

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, Square cash app, and Zelle.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2025

2024

2023

2022

Services offered

Computer issue

Computer not turning on

Slow computer performance

Virus or malware

System error or blue screen

Computer type

PC

Mac (Apple)

Desktop or laptop

Desktop

Laptop

Projects and media

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

183 reviews

5

99%

4

1%

3

0%

2

0%

1

0%

Read reviews that mention:

Sammye S.

6 days ago

•

Hired on Thumbtack

Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc. • At the pro’s location

Computer Repair

Sharon E.

3 weeks ago

•

Hired on Thumbtack

Lance is exceptionally talented in computer knowledge, very personable, and he excels at customer service! He acknowledges your calls quickly, tells you when he leaves his previous destination and arrives to the minute he tells you he will be there. I had a major problem which he fixed in one hour. Sharon Edwards

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.

Computer Repair

Andy C.

Mar 15, 2025

•

Hired on Thumbtack

Home Security and Alarms Install

Phillip M.

Feb 21, 2025

•

Hired on Thumbtack

Lance started with multiple text letting us know when and where he was and his arrival time. He was very professional and appeared to be very knowledgeable. He found the issue and made the necessary repairs. I was very impressed.

Details: PC • Laptop • Troubleshooting needed to determine issue • At the pro’s location • My home, venue, etc.

Computer Repair

Donna R.

Jan 20, 2026

•

Hired on Thumbtack

Lance did a great job, helped me understand my product, went above and beyond to get my job done. Will use again, very efficient

Details: Wall mount above fireplace • Not sure, need professional's help to determine • TV larger than 60 inches • Yes, there’s an electrical outlet nearby • Yes, I need to conceal cables and wires • No, I’ll purchase the mount or stand • Swivel (moves side to side) • Not sure, I need help to decide

TV Mounting

Credentials

Background Check

Lance Bertrand

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Computer Repairs - Prices are hourly. Smart Home - Smart home services are per device installation
What is your typical process for working with a new customer?
They will reach out to me about the desired service and then depending on the service that is needed, I'll ask questions to see what the solution should actually be and if I'm actually a fit for the job.
What education and/or training do you have that relates to your work?
I have some post secondary education for computer repair, however, most of my training has come from just getting my hands on broken computers, looking at youtube videos, researching forums about the issues and figuring the issue out and resolving it. I don’t have any formal training with mounting TVs. I learned from watching other techs and YouTube videos.