Excellence IT
Excellence IT

Excellence IT

Top Pro

$40
starting cost


Responds in about 9 min

Introduction: Driven by a spirit of excellence and love to get it done right the first time. ***ATTENTION, CLICK READ MORE FOR DISCLAIMER *** Pros are charged a lead fee for every job that you select us as a prospect for. I've made this disclaimer due to many customers disregarding the FAQs section and when we speak about a job they disclose that they didn't see the information. It is greatly appreciated to read the disclaimer I'm listing in this PSA to avoid me being charged fees for jobs that I won't qualify for. - I'm based in Forney, TX. A $20 trip fee WILL APPLY to ANY location 40 miles or more away. - FOR TV Mounting, I will need assistance with any TV 70" or bigger (lifting it on to the mount). I am a one person team at the moment, so I do not have the "muscle" to do it alone. Thank you for your time.
Overview

Current Top Pro

Hired 113 times

Serves Forney, TX

Background checked

1 employee

17 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Square cash app, Venmo, and Zelle.

Social media

Facebook, Instagram

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Featured Projects

107 photos

  • Printer Stand

    Furniture Assembly

Specialties
Computer type

,

Computer issue

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

66 reviews

5
100%
4
0%
3
0%
2
0%
1
0%

Read reviews that mention:


pro avatar
Sabri S.
3 weeks ago
·

Hired on Thumbtack

Hired on Thumbtack

My computer was not running Lance responded immediately came into my office and he fixed my computer excellent job thank you

Details: PC • Desktop • System error or blue screen • At the pro’s location

Computer Repair
pro avatar
Abdul S.
1 month ago
·

Hired on Thumbtack

Hired on Thumbtack

All I can say is GREAT AND AMAZING WORK. In case you are reading my review and the screen of your computer is broken, and you think that the best option you have is to sell it for a low price, stop it. talk to this Pro because he has done an amazing job for me. Plus, his rate for the service he is providing Is very decent.

Details: Mac (Apple) • Laptop • Cracked or damaged screen • At the pro’s location

Computer Repair
pro avatar
Deedra M.
Jul 20, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Lance was professional, punctual and honest. He made suggestions on my current computer, helped me shop for a replacement then came back on a different day and made the install, All for the initial quote. Even went further and gifted me another piece of equipment that I needed. So refreshing to hire a young standup guy who was interested in solving my problem and making sure everything was up and running before he left.

Details: PC • Desktop • Slow computer performance • My home, venue, etc.

Computer Repair
pro avatar
EMILY B.
Jul 19, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Lance helped me gain access to my laptop within 10 minutes of being here. He will now be my computer guru whenever needed. Excellent service!

Details: PC • Laptop • Computer not turning on • My home, venue, etc.

Computer Repair
pro avatar
Jeffrey W.
2 weeks ago
·

Hired on Thumbtack

Hired on Thumbtack

Excellent, fast service. Went the extra mile to make sure we had everything we need to secure all of our TV’s. Was easy to work with and communicated well. Would definitely recommend and use him again for our TV mounting needs.

Details: Wall mount • Drywall • Yes, already have a mount/stand • As recommended by the professional • Gaming console • Sound bar

TV Mounting
Credentials
Background Check

Lance Bertrand

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Computer Repairs - Prices are rough estimates. There is a $40 fee to diagnose unsure issues (slow computer, viruses, not turning Smart Home - Smart home services are hourly. Furniture assembly - All prices are hourly. - Bunk beds are minimum 4 hrs.

  • What is your typical process for working with a new customer?

    They will reach out to me about the desired service and then depending on the service that is needed, I'll ask questions to see what the solution should actually be and if I'm actually a fit for the job.

  • What education and/or training do you have that relates to your work?

    I have some post secondary education for computer repair, however, most of my training has come from just getting my hands on broken computers, looking at youtube videos, researching forums about the issues and figuring the issue out and resolving it. I don’t have any formal training with mounting TVs. I learned from watching other techs and YouTube videos.

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