FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We do not charge by the hour! At PlumbER, we have a $75 service fee to visit. On site we will provide a quote for repair/replacement. If the quoted amount is accepted, the $75 service fee applies towards the final quoted amount. It is not in addition to. Please call us to set up your appointment today!
- What is your typical process for working with a new customer?
You will speak with our excellent office staff. They will assist in getting you set up in our system and scheduling an appointment. The afternoon prior to your appointment you will receive a 4 hour time frame window for the following day's visit. The day of service, our licensed technician will provide you with a 30 minute notice prior to arriving. We pride ourselves on a professional and friendly staff!
- What education and/or training do you have that relates to your work?
All technicians are licensed by the Texas State Plumbing Board. They stay current with training and eduction based on the Board's requirements. Our owner is very involved in the field and continues to train and equip our staff with knowledge and expertise.