FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Prestige Air operates on flat rate pricing so you always know what you are expected to pay before the work is done. We also offer veteran and first-responder discounts. Thank you for your service!
- What is your typical process for working with a new customer?
During our initial conversation we will try to understand what the issue is. Once we set an appointment to come out the customer will receive a text message with the appt confirmation. When our tech is on his way the customer will receive another text with the tech's picture, and short bio, letting them know we are on our way. Upon arrival the tech will put on shoe covers, gloves, and a mask. We will social distance and wear a mask while indoors, but not while working in the attic or outside. After diagnosing the issue we will fully inform the homeowner of our findings with any pictures or other data we can gather to help them understand. At this point we will inform the homeowner of the cost to make the needed repairs and this is all done via flat-rate pricing, so the homeowner never has any unexpected costs. The homeowner signs to approve the work and upon completion the homeowner will receive an emailed invoice with a description of the services rendered, the homeowner's signature, and form of payment. The homeowner will then receive a text message stating that work has been completed.
- What education and/or training do you have that relates to your work?
All employees at Prestige Air get 10 hours a month or more of continuing education.