- What should the customer know about your pricing (e.g., discounts, fees)?
We complete ~10,000 residential jobs a year. Because we focus almost exclusively on residential electrical, HVAC and plumbing work we are able to quote most everyone directly over the phone with a few questions. This efficiency along with no sales commissions are the primary things that allow us to have the best value in the industry.
- What is your typical process for working with a new customer?
The process isn't much different than an existing customer other than the fact we collect more information that we don't already have stored such as address, e-mail address, phone number, name, etc.
- What education and/or training do you have that relates to your work?
We are licensed and insured electrical, HVAC and plumbing contractors. Our licensure can be looked up on the TDLR website for both trades. We also hold various certifications including: NATE certifications (we have twice as many NATE certified HVAC technicians as our second closest competitor in our region) AHRI members with Energy Star Accreditation (Air Conditioning, Heating and Refrigeration Institute) Tyco Copalum certified contractor