FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Service call in 2023, $115.00 one hour, one tech, second tech or 2nd hour additional $80. If it runs over that, priced accordingly.
- What is your typical process for working with a new customer?
In the heat of summer, new customers can get their pond filter cleaned, recommendations on work for fall. We do emergency repairs in the summer, but cleanups and major repairs on ponds stocked with koi are best postponed until the temperature drops below 90 degrees Fahrenheit. Typically for cleanups we do free estimates when we are already in your area, for detailed pond rebuild or major repair planning that will take a couple of hours, we charge a service call of $150, and $50 of that will apply to the repair. Many repairs can be handled with a one hour service call, so the bill is usually $115. This pays for gas and gets your issue addressed quickly.
- What education and/or training do you have that relates to your work?
Have been keeping fish in aquariums since 1984, and in ponds since 1994. Continually learning