FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in upfront, transparent pricing with no hidden fees. Our standard consultation/diagnostic fee is $79, which covers travel and a professional assessment of your system. This fee is waived if you move forward with the repair or installation. We also provide: Seasonal discounts & promotions (ask about current offers). Referral rewards for customers who send friends and family our way. Financing options available on larger projects. Every estimate is tailored to your specific needs, and we make sure you understand the breakdown before any work begins.
- What is your typical process for working with a new customer?
Our Process Initial Contact – We start with a quick call or message to understand your needs and schedule a convenient appointment. On-Site Assessment – A certified technician or project manager visits your property, performs a full system inspection, and discusses your goals (comfort, efficiency, budget). Detailed Estimate – We provide a clear, written estimate with upfront pricing. Our $79 consultation fee is waived if you choose us for the work. Project Approval – Once you’re ready, we confirm scope, timeline, and answer any final questions so you feel confident moving forward. Service/Installation – We complete the work efficiently, with quality control and attention to detail. Follow-Up Support – After the job, we make sure you’re fully satisfied and provide guidance on maintenance and warranty options. Our goal is to make the process simple, stress-free, and professional from the first call to final handshake.
- What education and/or training do you have that relates to your work?
I’ve completed formal HVAC training through Louisiana Technical Community College and hold industry certifications including EPA Universal, NATE, and OSHA 10. This technical foundation gives me the knowledge to properly assess, design, and manage HVAC projects. What truly sets us apart is the strength of our trusted partnerships. I work alongside licensed, highly skilled contractors and tradesmen who are recognized as some of the best of the best in the Greater Houston and Galveston area. Together, we combine technical expertise, years of field experience, and a commitment to customer satisfaction. This combination of certified training, proven experience, and a trusted partner network ensures that every customer receives the highest standard of service and results built to last.