FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing - We have flat rate pricing - We offer 10% discount for first responders, veterans, and senior citizens - Free Furnace when we install your new hvac system/Peace of Mind Guaranteed - Free Professinal A/C Foam wash when you join The Southern Comfort Club for $99! ($249.99 Value)
- What is your typical process for working with a new customer?
1. Fast Response & Scheduling We answer quickly and schedule promptly. 2. On-Time, Professional Arrival A uniformed technician shows up on time and listens first. 3. Full System Evaluation We inspect the entire system — not just the symptom. 4. Clear Explanation We explain what’s happening in plain English and show you the issue. 5. Options, Not Pressure You receive multiple repair or replacement options with upfront pricing. 6. Approval Before Work No work starts without your authorization. 7. Quality Work & Clean Finish We complete the job right, test the system, and clean up. 8. Follow-Up Care We make sure everything is working perfectly after the visit. Southern Comfort — where honesty, options, and professionalism come standard.
- What education and/or training do you have that relates to your work?
Education/Training - Over 10yrs in Business - Nate Certified Technicians - Customer-first communication Training - On Going Hands on Technical Training