FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our focus is to provide quality service at a reasonable price.
- What is your typical process for working with a new customer?
We always conduct a deep cleaning first. Deep cleanings typically take longer to finish because the cleaning is very thorough. Nearly everything is hand-wiped. We charge $80 per hour for two cleaning technicians to clean your home. Once we complete your deep cleaning, you have the option to schedule recurring services at a lower price. Recurring services are weekly, bi-weekly, or monthly.
- What education and/or training do you have that relates to your work?
Each new employee is trained on 10 house cleanings (roughly 30 hours) with a trainer before they are allowed to clean on their own. Once they complete their training, they will have regular, frequent quality assurance checks on their assigned book of clients. Regular team training meetings take place quarterly. Items discussed during these meetings include the most common customer concerns over the last quarter. Also, individual training and feedback are given on quality assurance checks.