- What should the customer know about your pricing (e.g., discounts, fees)?
I offer flat-rate pricing. No surprises. You'll know the cost upfront.
- What is your typical process for working with a new customer?
At your piano's first service, I take the time to evaluate the instrument as a whole, checking all the systems and components. If I find anything that needs to be addressed, we'll discuss the best solution and move forward together.
- What education and/or training do you have that relates to your work?
I am a certified piano technician, a certified dealer and installer for the Piano Life Saver system, and a QRS-certified installer and service technician.