FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our service call fee starts at $50, which includes a full diagnostic of the appliance. If you move forward with the repair, the service fee may be applied toward the total cost. Final pricing depends on the issue and parts required, but we always provide an estimate before starting any work — no hidden fees.
- What is your typical process for working with a new customer?
1. You contact us with your appliance issue 2. We ask a few quick questions and may request photos or model number 3. We provide an estimate or schedule a same-day or next-day visit 4. We diagnose the issue on-site and explain the problem 5. With your approval, we complete the repair quickly and professionally Our goal is to make the process easy, clear, and stress-free for you.
- What education and/or training do you have that relates to your work?
We have hands-on experience working with a wide range of appliance brands including Samsung, LG, Whirlpool, GE, Frigidaire, and more. Our technicians stay up to date with modern appliance technology and diagnostic methods to ensure accurate and efficient repairs. We focus on real-world experience, ongoing learning, and delivering high-quality service every time.