FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is always upfront and transparent. Before any repair, we provide a full quote that includes parts, labor, and taxes. Every detail is confirmed through an electronic contract, so you have written proof of what is included and no hidden fees.
- What is your typical process for working with a new customer?
We start with a quick phone consultation, then schedule a visit for diagnosis. After identifying the issue, we provide clear options and upfront pricing. Each step is confirmed with an electronic contract before proceeding, so you know exactly what to expect with no surprises.
- What education and/or training do you have that relates to your work?
Our technicians are factory-trained and certified to work with major appliance brands. We constantly update our skills to keep up with the latest technology.