FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Prices include the following: 1. Demolition of existing carpet 2. Free Furniture moving 3. New padding 4. New Carpet 5. Free Installation (as fast as next day) . 6. Tax Our pricing is straightforward and transparent. We provide all in pricing that includes materials, padding, installation and furniture moving so there are no surprises later. Because we come to your home to measure and show samples, your quote is accurate and tailored to your space, not an estimate based on guesswork. We do not believe in bait and switch pricing or hidden fees. What we quote is what you pay, unless you decide to change materials or scope. We offer a range of options to fit different budgets and we are always happy to explain the differences so you can make a confident decision. Our goal is to deliver great value, not just a low number, by combining quality carpet, professional installation, and reliable service you can trust.
- What is your typical process for working with a new customer?
We start by scheduling a free in home consultation at a time that works best for you. One of our flooring specialists comes to your home with carpet samples, takes precise measurements, and helps you choose the right carpet based on your lifestyle, budget, and design preferences. During the visit, we provide a clear, all in quote on the spot so you know exactly what to expect. Once you decide to move forward, we schedule installation quickly, often within days. On installation day, our professional crew handles furniture moving, removal of old carpet, and installation, followed by a final walkthrough to make sure everything meets our standards. We stay in touch throughout the process and stand behind our work even after the job is complete, making the experience simple, smooth, and stress free from start to finish.
- What types of customers have you worked with?
We’ve worked with a wide range of customers, including homeowners, families with kids and pets, real estate agents preparing homes for sale, property managers, and local businesses. Most of our work is residential, helping homeowners replace worn or outdated carpet in bedrooms, living spaces, and stairs, but we also handle light commercial projects when needed. Whether it’s a single room refresh or a full home replacement, we’re used to working with customers who value good communication, honest pricing, and a smooth, reliable installation process.