FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
7. What should the customer know about your pricing (e.g., discounts, fees)? We offer competitive, upfront pricing with no hidden fees. Maintenance packages are available, and we provide discounts for multi-unit services and returning customers. Financing options can also be arranged for larger projects.
- What is your typical process for working with a new customer?
5. What is your typical process for working with a new customer? We start with a free on-site evaluation to understand the customer’s needs. Then we provide a clear written estimate, explain available options, and answer any questions. Once approved, we handle installation or repair with minimal disruption and provide ongoing support.
- What education and/or training do you have that relates to your work?
4. What education and/or training do you have that relates to your work? I have formal training and certifications in HVAC systems, refrigeration, and electrical safety. Over the years, I’ve completed manufacturer-specific training on brands like Trane, Daikin, and York, as well as city code compliance courses in Houston.