- What should the customer know about your pricing (e.g., discounts, fees)?
We don’t have a service call fee to provide estimates during normal business hours. Our pricing is straight forward. We rely on our expert technicians to evaluate every unique situation and give an estimate for the work needed. Every one of our customers pays the same amount for any given service, meaning no matter what part of town you’re in, you pay what everybody else pays.
- What is your typical process for working with a new customer?
Our process is coming out to the customers home and determining exactly what the issues are and what work it will take to get the issue resolved. Because of the many different causes for the various issues that can present themselves on a garage door system, it is extremely difficult to quote a price over the phone, which is why we don’t have a service call fee during normal business hours!
- What education and/or training do you have that relates to your work?
Our technicians undergo extensive training prior to joining our team at ProLift. Our training is not only on the technical side, but also about how to treat the customer right. The process lasts 6 weeks or longer, where they study our own employee handbook, training videos from multiple resources, tests, virtual reality, and most importantly ride-alongs with our most experienced technicians for over a month.