FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
"Hello valued customers! We believe in providing you with the best service possible while keeping your budget in mind. Our pricing and rates structure is designed to offer you transparency, flexibility, and peace of mind throughout your project. We understand that each task or project is unique, which is why we use a combination of hourly averages and quoted fixed rates to suit your needs." **Hourly Average vs. Quoted Fixed Rate:** "Our pricing approach combines two key elements: hourly averages and quoted fixed rates. The hourly average represents the general time it might take to complete a particular task, but we understand that factors like task complexity, necessary equipment, materials, and other considerations can influence the actual time spent. This is where our quoted fixed rate comes in." **Quoted Fixed Rate Explanation:** "When you request a quote from us, we carefully assess the specific requirements of your project. This includes considering the estimated duration, necessary equipment, materials, and the overall complexity of the task or tasks involved. Based on this assessment, we provide you with a quoted fixed rate. This rate covers all the necessary aspects to complete the project successfully, so you don't have to worry about unexpected costs down the line." **Consulting Fees:** "In some cases, our expertise might extend beyond the project itself. If applicable, we might provide you with consulting services to ensure that your project is planned and executed flawlessly. These consulting services might involve additional fees. However, we want to assure you that any applicable consulting fees are always credited forward. This means that these fees will be deducted from the overall balance due for your project. This way, you receive the benefits of our expertise without straining your budget." **Quality and Budget-Friendly Approach:** "Our goal is to provide you with the highest quality service while maintaining a budget-friendly approach. By using a combination of hourly averages and quoted fixed rates, along with the credit-forward system for consulting fees, we aim to ensure that you receive exceptional service without any financial surprises along the way." "We believe that our pricing and rates structure not only reflects our commitment to quality but also to customer satisfaction. We're here to answer any questions you may have about our pricing approach or any other aspect of our services. Your trust is important to us, and we look forward to helping you successfully complete your projects."
- What is your typical process for working with a new customer?
1. **Vision Discussion:** - Understand the customer's goals and vision for the project. - Discuss the desired products or services to align with their needs. 2. **Product/Service Exploration:** - Present our range of products or services that match the customer's vision. - Explore customization options and address any questions or concerns. 3. **Budget Evaluation:** - Collaborate to determine the customer's budget for the project. - Provide transparent pricing information and potential cost-saving strategies. 4. **Availability Check:** - Verify the availability of required resources, materials, and our team. - Coordinate with the customer to find a suitable timeline. 5. **Proposal and Agreement:** - Create a tailored proposal outlining the project scope, timeline, and costs. - Review and finalize the proposal based on customer feedback. 6. **Confirmation and Initiation:** - Customer approves the proposal and provides necessary agreements. - Begin project implementation, keeping the customer informed throughout. Our aim is to smoothly guide customers through these steps, ensuring their vision aligns with our offerings, budget, and availability, resulting in a successful partnership.
- What types of customers have you worked with?
1. **Churches and Daycares:** - Successfully designed, built, and serviced multiple playgrounds and sports centers, fostering active and engaging environments for young members and children. 2. **Property Management Companies:** - Completed numerous painting projects for interior homes, enhancing property aesthetics and value. - Efficiently repaired fencing, ensuring security and safety for various rental properties. - Installed lighting and appliances in multiple properties, contributing to tenant satisfaction and seamless living experiences. 3. **Rental Tenants:** - Swiftly responded to service calls, resolving issues and maintaining positive tenant relationships by ensuring comfortable and functional living conditions. 4. **City and County Districts:** - Installed park equipment across multiple parks, promoting recreational activities and community engagement within city and county areas. 5. **HOA and Homeowners:** - Constructed sheds and patios, expanding outdoor living spaces and meeting the needs of homeowners and homeowners' associations. 6. **Office Spaces and Businesses:** - Provided efficient TV setup, furniture assembly, and equipment installation, enabling smooth operations and professional environments for offices and businesses. 7. **Restaurants:** - Contributed to the setup of various restaurants, ensuring timely and accurate installation of equipment crucial to their culinary and service operations.