Mrs Maid

4.5
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(22)
4.5
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22 reviews
5
82%
4
5%
3
0%
2
5%
1
9%
  • Abigail R.

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    I was so excited about a cleaning service but am now worried to even try anyone else. First, lack of communication between cleaning team and whoever set up the appt with me. I told them I wouldn't be home and where to find the key. I got a call the day they were scheduled from the team saying no one was home and they couldn't get in. Then I couldn't get ahold of anyone so I was really concerned all afternoon that they were unable to do the cleaning. No one let me know they were eventually able to get in. They loaded the dishwasher, which is great, but it doesn't work. We had to take everything out anyway and hand wash it. They were supposed to wipe down the base boards but it sure didn't look like they did. It definitely didn't look like anything was vacuumed. The fridge did look really good. And I do believe the other floors were mopped. The kitchen looked pretty good too. The bathrooms were OK but not clean the way I expected and for the initial cleaning price they charged, I felt like it wasn't worth it. There was no follow up so I guess they don't care about getting repeat customers. I should have complained right away to see what they would offer but I was too annoyed to do it and try it ask over again. It was so much money, I just wanted to wash my hands of it. Having strangers in your house is already a little unsettling anyway.

    Jun 15, 2015Verified
  • Renato D.

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    They charged a high fee for the first visit. This was supposed to to be thorough cleaning with the understanding that the following visits would be cheaper. The cleaning during the first visit was average, at best, and they never returned for the following cleanings. Total scam!

    Nov 25, 2014Verified
    Mrs M.'s reply

    Renato, My friend, you signed up for the Silver Package which is our basic clean, our thorough deep cleaning package is the Platinum Package. You specifically asked for the cheapest cleaning you could get and even asked if I could lower the quoted price, and I gave you $20 off. If there were issues with the first time cleaning, we would have had no problem returning and taking care of those issues. Seeing as you did not call or email letting me know there were any issues, I could only expect that everything was done as it should have been. Additionally, the crew did a walk through with you when they finished and you signed off on the work order. As for the recurrings, you never scheduled the next appointment, we will not just show up. Your confusion or misunderstanding of the quote or the work to be done does not constitute a scam. It was fully explained to you when you booked the appointment and on the invoice you received. However, if you believe there was an actual scam I suggest you take the appropriate measures and refrain from slander and defamation. Thanks, Mark

About this pro

Maid service based in Katy. We service West Houston, Katy, Richmond, Sugar Land, and Missouri City Home Cleaning Office Cleaning Store Cleaning

Years in business

6

Times hired on Thumbtack

114

Number of employees

9

Background check

Completed
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Coverage Area for Mrs Maid is about 30+ miles of Katy, TX.