FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer simple, flat-rate pricing with no hidden fees—what you see is what you pay. As a limited-time special, all new customers receive 25% off their first cleaning using promo code MOVE25, plus 10% off your next two cleanings when you book recurring service. Our pricing is transparent and competitive, and all services are handled by experienced, background-checked professionals who take pride in their work. Reach out anytime with questions—we’re happy to provide a custom quote based on your home and needs.
- What is your typical process for working with a new customer?
Our process is simple and stress-free: Quick Consultation – We ask a few questions about your home and cleaning needs to recommend the right service (standard, deep, or move-in/move-out). Transparent Pricing – We provide flat-rate pricing upfront—no surprises. Easy Booking – You can book online or over the phone, and we’ll confirm the details right away. Pro Cleaning Team – One of our experienced, background-checked cleaners will arrive on time with supplies and get to work. Follow-Up – After your first cleaning, we check in to make sure you're satisfied and go over options for recurring service if you're interested. We focus on clear communication, reliable service, and making sure your home is kindly kept from day one.
- What education and/or training do you have that relates to your work?
Our team is made up of experienced cleaning professionals with years of hands-on residential and commercial cleaning work. All cleaners are thoroughly vetted, background-checked, and trained in: Proper cleaning techniques for different surfaces and materials Safe and effective use of professional-grade cleaning products Time-efficient cleaning methods without compromising quality Customer service and communication best practices We continually update our training to follow industry standards for safety, sanitation, and attention to detail, ensuring every home we clean meets our “Kindly Kept” standard.