FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We use transparent, flat rate pricing. Rates reflect wall type (drywall, brick, stone, tile), TV size, and bracket style (fixed, tilt, or full-motion). You can bring your own mount or choose our premium Mount Nation kit. Savings: multi-TV bundles, wire-concealment bundles, returning-customer and referral credits, and periodic move-in specials. Guarantees: price-match on comparable quotes, 1-year workmanship warranty, and damage-protection standards. Payments: Apple Pay, Google Pay, major cards, and financing options. Deposit: 20% to secure your slot; applied to the final invoice.
- What is your typical process for working with a new customer?
Quick consult: Share TV size, wall type, and goals (e.g., fireplace, soundbar, hidden wires). Upfront quote & scheduling: Instant pricing, 20% deposit, calendar confirmation. Pre-arrival checklist: Tech text updates, arrival window, and prep tips. White-glove install: Precise stud/masonry anchoring, laser leveling, safe wire routing, and component setup. Quality check & tutorial: We test every input, optimize viewing height, and walk you through use and care. Cleanup & proof: Photos for your records, warranty activation, and easy payment.
- What education and/or training do you have that relates to your work?
Our team is veteran-led and trained to industry best practices for safe, code aware installs stud and masonry anchoring, fireplace clearances, in-wall power/cable management, and low-voltage standards. We emphasize OSHA minded safety, manufacturer-spec mounting, and meticulous QA so your TV and walls are protected. Background checks and ongoing skills training are standard.