DR Roofing & Construction

Thank you so much for the review & continued business ! We love working with you & PMG / Associa at Lakes of Eldridge North. We value the relationship's & knowledge that Community Managers, property management companies & HOA board members bring in Commercial Construction . We are proud to be a Vendor with Associa & envision a noteworthy relationship with many Community Managers & their communities and board members.

At DR Roofing and Construction, we always strive for 100% customer satisfaction but, we know that sometimes even with the best of intentions and capabilities, that might not always happen. We would never want a client dissatisfied in our services. We did make adjustments and were told by all parties involved that they were satisfied. I want to take the time to publicly address some of things you pointed out in your google review. -When we first started your job, we had no idea we were going to be in a NATION WIDE LUMBER SHORTAGE. COVID-19 has slowed the production of many manufactures of lumber, concrete, shingles, etc. -The “incredibly cheap” gate latches are part of a sag free gate kit recommended in southeast Texas due to the excessive amount of moisture we get in this area. We had no problem replacing them with upgraded version for you immediately. -As far as our “sub-contractors” not being allowed to purchase materials that is just false. We have accounts with every supplier in town and they do phone sales all day long, but at the time the lumber became extremely limited. -During the weekend of inclement weather we put temporary boards (as you showed in your photos to be the completed project) in place of the back ordered lumber because we feared that a dog may be able to sneak through. We informed the homeowners of this and they seemed to be appreciative. -There were several days of rain that delayed the completion of the project. Unfortunately, the ground was entirely too wet to dig and set concrete. -We did ask politely for the NextDoor review to be removed upon completion, since to our knowledge we had corrected any issues. -We consider all of our customers to be part of the DR Roofing and Construction family. We are a local business and some of our customers are Church members, neighbors, realtors, HOA members, property managers, local police officers and firefighters, doctors, friends and family. All of which have utilized our services. Or clientele is not only in League City, but the greater Houston and surrounding area. We have apologized on multiple occasions for any confusion. Now we are publicly addressing the newest updated negative review, which depicts deceptive photos of the job in progress, not the completed product. At a certain point we must agree to disagree. We wish you nothing the best moving forward.

We are so happy you are pleased with your Roof! Please keep us in mind for future projects and tell your friends and family about DR Roofing and Construction !

Karla thank you for the review on google ( and the recommendations on Nextdoor ) ! We appreciate your business and you're pretty fun to visit with as well! Please keep us in mind for any future projects !