Steel Horse Constructors

Kyle, TX

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About this pro

How does your business stand out?

Attention to detail and ethics. Taking the time to listen to my customer's needs. Performance and quality are first and foremost.

Location

Kyle, TX 78640

Years in business

7

Number of employees

2

Times hired on Thumbtack

5

Reviews

1 Reviews
  • Dan T. Jun 27, 2015
    We initially contacted Jim in response to an ad for gutter cleaning. During our initial visit, I learned that Steel Horse Constructors does much more than just that. I had been wanting, due to getting older and needing to stay off ladders, to install gutters with leaf guards, but the major brands were cost-prohibitive. Jim showed us a much lower cost alternative gutter screening, but didn't try to hard-sell them. We decided to go with these. Since I was planning to paint the trim on our single-story brick house myself, we had Jim give us an estimate for that as well. We also had some rotted wood around a metal back door, which he inspected, and found that it would cost less to go ahead and replace the entire door and frame. We opted for a new door with the metal blinds sandwiched between double glass panes. We also had two dormers with deteriorating wood trim which needed to be replaced. Jim prepared an estimate which included priming the bare wood (high quality primer), priming the gutters (a different primer needed), removing and replacing the door (turned out that the original builder had botched the installation badly), removing and replacing the dormer trim, painting all trim, fascia, soffits, and gutters (they wound up applying at least two and sometimes three coats of high quality paint) , installing screens on all the gutters, cutting down a large front door and installing new sweeps on both doors. What wasn't anticipated was the extra work and material required to install the back door, which Jim custom fabricated the new frame and molding for. He also custom fabricated the new arched window frames for the dormer windows, even routing them to make them more attractive. Whenever an issue arose, Jim had an answer for it, and he proved to be knowledgeable and adaptable in each instance. Even more to his credit, he and his crew took care of numerous issues we had around the house which weren't even included in the original bid, incorporating then into their work as they went. When they were finished (and they weren't finished until Jim inspected everything to insure it was done to his standards), the original estimate was what we paid; he charges not one cent for all the extra work they had done, unlike many contractors who nickel-and-dime you to death for any extra costs. They cleaned up their job site well, and our house looks better than when new. All told, the work took about 6-7 days. We can't express enough how impressed we are with Jim and his staff; they are hard-working, honest, and perfectionists. We are already planning to use him for other projects in the near future (that is, if we can get him away from the neighbors who have already hired him for their projects. We definitely recommend Steel Horse Constructors - you will be glad you did. Dan Toney

Q&A

What is your typical process for working with a new customer?
Our customers are what make our business, so we make sure to treat them as a valuable commodity. Normally, after initial contact by phone, e-mail, or through social media, we schedule an appointment for an initial consultation to determine the scope of work to be performed and the needs of our client. We then submit our proposal to the client for acceptance. After that, there is a pre-construction meeting to ensure all parties understand the progression steps of the work, the approximate timeline for completion, and the payment terms.
What education and/or training do you have that relates to your work?
I am OSHA 10 and OSHA 30 certified, with many additional safety training hours. I held a City of Austin certificate (passing a background check required by the Department of Homeland Security, due to the nature of the position) while employed as a construction superintendent.
Describe a recent project you are fond of. How long did it take?
We installed an ADA-accessible ramp and railings and ADA doorway for a customer using special needs apparatus. This has allowed her to safely enjoy her daily outdoor excursions.