FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Simple, transparent hourly rates with no hidden fees. I offer discounted bundles for ongoing support and always provide free consultations with clear estimates before starting any work.
- What is your typical process for working with a new customer?
I start with a quick conversation to understand what you need and what’s getting in your way. From there, I review your priorities, outline the best support options, and give you a clear estimate of time and cost.
- What education and/or training do you have that relates to your work?
I bring over 20 years of administrative and billing management experience, including hands‑on work with invoicing, accounts receivable, and financial workflow support. I’m certified in QuickBooks Online, which allows me to set up clean systems, maintain accurate records, and support small businesses with confidence. My background blends legal, accounting, and operational training, all grounded in accuracy, organization, and strong judgment.