FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer discounts to our customers that served in the military, or are active first responders (end, fire, police, ect
- What is your typical process for working with a new customer?
1. Collect customer information * Full name * ************ * ************* * Preferred contact method 2. Gather move details * Pickup address * Drop-off address * Move date and preferred time * Home/apartment/business * Stairs, elevators, or long carry * Inventory of items * Special or fragile items * Packing services needed? 3. Schedule an estimate * Virtual estimate (photos/video) * In-home estimate (if needed) 4. Build the estimate * Calculate labor * Calculate travel * Fuel * Materials * Additional services * Determine flat rate or hourly price 5. Send the estimate * Email or text the estimate. * Explain what’s included. * Answer any questions. 6. Follow up * Contact the customer within 24 hours if they haven’t responded. * Continue following up until they make a decision. 7. Customer books the move * Confirm the date and arrival window. * Collect the required deposit. * Send the moving contract. * Obtain signed agreement.
- What education and/or training do you have that relates to your work?
15+ years hands on experience