FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We give upfront pricing on the phone before you book. Our advocates have possible pricing available when you call so you can know what to expect before our licensed, bonded, and insured technician arrives! We understand that each plumbing situation is different, and although our advocates can give you possible pricing, we like to have our techs assess and give a firm price before beginning any work. Our customers really appreciate how upfront we are.
- What is your typical process for working with a new customer?
Feel free to call us, and one of our highly trained advocates will be happy to listen, understand, and provide pricing for your specific plumbing situation and need. If it is a plumbing issue our advocates can not answer for you, don't worry! Our advocates are able to call our field supervisor, Theron, who has 20+ years of plumbing experience, to help you and talk to you about your specific plumbing situation or need! We will never tell you something we don't know. We pride our company on being upfront and honest, and you will always get a pleasant experience on the phone. Once the situation is addressed, our advocate can book your appointment!
- What types of customers have you worked with?
We work with residential and light commercial!