FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have an $89 Service Fee that includes the Basic Diagnostic, and we do offer Free Estimates for unit replacements. Club Members get the best discount we offer and lower service fees, but we do offer other discounts such as Military and Senior Citizen, and we also have coupons from time to time.
- What is your typical process for working with a new customer?
On every call we perform a full system diagnostic before proceeding with any work.
- What education and/or training do you have that relates to your work?
All of our techs are fully trained, with an average of 16 years experience, and we conduct ongoing training on a weekly basis.