FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, upfront pricing. Most projects start with a diagnostic or service call fee, which is always disclosed before we arrive. From there, we provide a clear estimate before any work begins—no surprise charges. For larger projects, remodels, or multi-unit properties, we offer written estimates and phased pricing. Property managers and repeat clients may qualify for preferred pricing or ongoing maintenance programs.
- What is your typical process for working with a new customer?
Our process is simple and professional: Initial contact – We review your request and confirm details. Assessment – We visit the property or review photos/videos to diagnose the issue. Estimate approval – You receive a clear scope of work and pricing. Scheduling & repair – Work is scheduled promptly and completed efficiently. Final walkthrough & documentation – We confirm satisfaction and provide photos or summaries if needed. We prioritize communication, timeliness, and quality workmanship throughout the process.
- What education and/or training do you have that relates to your work?
Our team has hands-on training and field experience across general maintenance, repairs, light construction, and property upkeep. We work alongside licensed professionals when required and follow local codes and best practices. Guardian Maintenance Group is structured to support professional property management standards, meaning our technicians are trained to work cleanly, safely, and with respect for occupied homes and commercial spaces.