If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Brandenburg Plumbing, Heating & Air is a fourth-generation, family-owned company serving the Highland Lakes and North Austin since 1997. Our licensed and insured team handles plumbing, water heaters, water treatment, drains, AC, heating, heat pumps, ductwork, and 24/7 emergencies. Expect prompt follow-up, same-day availability, clear flat-rate options before work begins, arrival updates, and a lifetime labor guarantee. We treat your home with care and stand behind every job.
Overview
Hired 9 times
Serves Marble Falls, TX
Background checked
21 employees
29 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Customers rated this pro highly for professionalism, value, and responsiveness.
Very good 4.6
102 reviews
5
87%
4
3%
3
1%
2
3%
1
6%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Sandra T.
Aug 26, 2026
•
From Google
We were able to secure an appt quickly and when Gabriel arrived he went to work to identify the problem. He gave us an estimate for repairs and called the additional help he would need and secured the material he needed. Job was completed and clean up of the site was satisfactory!
Brandenburg Plumbing, Heating & Air's reply
Sandra, it sounds like everything came together smoothly from the quick scheduling to the thorough diagnosis, repair, and cleanup — exactly the kind of experience we strive to deliver. We appreciate you trusting us with your home, and it means a lot to hear that the Brandenburg team took care of everything efficiently and left the site in good shape. We're here whenever you need us!
Dean T.
Apr 18, 2026
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Hired on Thumbtack
Overall, my experience was good with the company. They were very punctual and completed the job of replacing a shower knob cartridge. I felt I was overcharged to replace a cartridge, I wasn’t desperate to get it fixed right away. But they did come out very quickly and repaired the cartridge and the technician was professional. I price the item at Lowe’s, which was $55 for the entire shower handle assembly, and paid over $500 for the service call and the cartridge which the technician had on hand in his truck. He did give me a military discount which I appreciated, $25.
Details: No, repair is not urgent • No, the building is not currently flooded • Shower or bathtub • House
Brandenburg Plumbing, Heating & Air's reply
Dean, thank you for the candid feedback. We’re glad our technician arrived quickly, completed the repair professionally, and could apply the military discount. We also hear your concern about the price. Our pricing reflects the full service visit, diagnosis, stocked parts, and warranty—not just the retail cost of the cartridge—and it should always be explained clearly before work begins. We appreciate the opportunity to serve you and will use your feedback to reinforce that upfront conversation.
Plumbing Pipe Repair
Paul H.
Aug 4, 2025
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Hired on Thumbtack
Rebekah was an absolute joy to work with. She was professional, on time, so kind and completed the job (RO System install) in under an hour. She explained the system, how to work it and would highly recommend her and Bradenburg Plumbing. Also loved that they texted confirmation updates and alerts, as well as link to see in real time the tech arrival ETA. Super thoughtful and good use of tech to help manage expectations and timing.
Details: Reverse osmosis • I already purchased the water treatment system • House
Brandenburg Plumbing, Heating & Air's reply
Paul, thank you for the thoughtful review. We’re glad Rebekah made the RO installation clear and efficient and that the appointment updates helped you know what to expect. We appreciate your recommendation and the opportunity to help with your home’s water quality.
Water Treatment System Installation or Replacement
Nikol M.
Aug 13, 2026
•
From Google
Austin was able to come out the next day and after evaluating he gave a recommendation to replace my WH. He even got the new one installed same day! He was super friendly and knowledgeable! I would recommend this company to anyone who needs plumbing done!
Brandenburg Plumbing, Heating & Air's reply
Nikol, we're so glad we could get your water heater evaluated and replaced all in the same day — that kind of turnaround makes a real difference. It means a lot when customers take the time to share their experience, and your kind words about our team truly reflect what Brandenburg Plumbing strives for. We appreciate you trusting us with your home, and we're here whenever you need us.
Sid M.
Jul 27, 2026
•
From Google
We were checking into replacing our water heater..he was very professional, informative and hoping to use this company..
Brandenburg Plumbing, Heating & Air's reply
Sid, we're glad our team could take the time to walk you through your water heater options in a way that felt helpful and clear. It means a lot when customers share their experience, and we appreciate you trusting Brandenburg Plumbing as you consider next steps. Whenever you're ready to move forward, we're here for you.
Credentials
Background Check
Adam Brandenburg
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We use upfront, flat-rate pricing. After we evaluate the job, we explain the options and price before work begins, so there are no hourly surprises. Financing is available for qualifying projects, and we will explain any service fees or current offers when scheduling.
What is your typical process for working with a new customer?
After you contact us, you’ll receive a quick follow-up to confirm the problem, location, and timing. We schedule the right technician and send appointment and arrival updates. On site, the technician diagnoses the issue, presents clear options, completes the approved work, cleans up the area, and explains the result and warranty.
What education and/or training do you have that relates to your work?
Our plumbing work is overseen by Responsible Master Plumber Lucas Brandenburg (Texas RMP 42793), licensed through March 31, 2027. Our team also includes certified or registered HVAC technicians with extensive field experience. We invest in ongoing technical, safety, code, customer-service, and manufacturer training.
