FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My standard rate is $60 per hour, with the first hour required. I base it off work completed, and I adjust prices for slow data transfer rates and internet speeds. Hardware costs (like a replacement fan) are separate, but I’ll always clear those with you first. My goal is to keep pricing fair and transparent — whether it’s one device or several, you’ll know exactly what you’re paying for.
- What is your typical process for working with a new customer?
I start by listening to the customer, then I listen to the PC. Small details often reveal whether it’s a simple update issue or something bigger, like a modem overheating in the closet.
- How did you get started doing this type of work?
I’ve been troubleshooting computers since I was a teenager, when my dad taught me how to tackle blue screen errors and hardware conflicts. Those early lessons gave me the resourcefulness to solve problems others might miss, and that foundation grew into the career I have today.