What should the customer know about your pricing (e.g., discounts, fees)?
Unless it is a flat-fee case, billing is per an hourly fee schedule:
Senior attorneys bill at one rate.
Associate attorneys bill at one rate.
Certified paralegals have one rate.
Legal assistants have one rate.
Expenses are tracked and billed back to the client.
The initial retainer fee secures firm availability and acts as a deposit from which time and expenses are drawn until the retainer is exhausted.
What types of customers have you worked with?
Our firm takes pride in being able to adeptly handle several types of cases. However, the vast majority of our clients have needs related to an area of family law. Partner Marilee Brown and staff have experience in complicated personal injury cases as well. Our experience is vast because our attorneys are in court almost daily handling contested hearings, negotiating agreements and finalizing orders in many kinds of cases, including custody, divorce, CPS and tort cases. Despite our busy schedules, we maintain close client contact because we understand the benefits of attorney accessibility.
What advice would you give a customer looking to hire a provider in your area of work?
Looking for an attorney blindly can be a little like asking a stranger to be your friend. Quite often, the need to hire an attorney is a result of a stressful personal crisis. Inevitably, personality traits do affect the attorney-client relationship, but clients should remember that attorneys are hired to advocate for their client's interests and advise them of their options within the law. Your attorney is your advocate, your friend in the case.