FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We value and strongly believe in providing the best customer service, quality expertise, safe environments, and competitive pricing. With so many fitness equipment brands and models, there are also different amounts of time and expertise required to service each one. Our service fee includes labor and travel costs to examine/diagnose, calibrate, clean/lube, adjust cables/belts, and make all repairs possible (unless parts are required). If parts are required, we will provide a quote asap. Everyone wants to save a few bucks. Yet, it is vital to remember, "Cheaper isn't always better." It is best to get your machine serviced/diagnosed with an expert the first time. Plus, it is very important to protect yourselves by hiring a company that is insured!
- What is your typical process for working with a new customer?
To better serve the customer and plan accordingly, we will at least need the number of machines, type of machines, services needed and any known issues to diagnose/repair. Afterwards, we will seek the customer's contact information and location to schedule.
- What education and/or training do you have that relates to your work?
We are the Houston location of the Fitness Machine Technicians - a national company. Our CEO and President has been in the fitness industry since 1984. You can trust our services will be professional and reliable. We are one of over 50 locations in 30 states nationwide thus far. Our headquarters in Pennsylvania provides training and guidance for each location ensuring we provide the best customer service and repair service around. The Houston location owners both have Bachelor's of Science degrees in Computer Science and over 20 years of technical and management experience. Through trainings from headquarters and manufacturers, our team is well versed with all fitness equipment.