FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in straightforward, transparent pricing with no hidden surprises. Our service call includes a professional diagnosis, and we’ll provide you with the repair price before any work begins. We also offer competitive pricing, discounts on select services, and special pricing for repeat customers, property managers, and commercial clients. If you decide to move forward with the repair, we’ll clearly explain all costs so you know exactly what you’re paying for.
- What is your typical process for working with a new customer?
Our process is simple and straightforward. We start by learning about the issue and scheduling a convenient service appointment. One of our experienced technicians will inspect the equipment, explain what’s causing the problem, and provide clear repair options and upfront pricing before any work begins. Once approved, we complete the repair as efficiently as possible and test the equipment to make sure everything is operating properly. We also keep customers updated throughout the process so there are no surprises.
- What education and/or training do you have that relates to your work?
Our team has hands-on training and extensive field experience in HVAC, appliance repair, and commercial refrigeration. We regularly complete manufacturer and industry training to stay current on new equipment, diagnostics, installation practices, and repair procedures. Longhorn Services is licensed for air conditioning and refrigeration work in Texas, and our technicians are trained to properly diagnose and service both residential and commercial equipment. We also continue investing in ongoing technical training so our team can provide safe, accurate, and dependable service.