FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing involves value perception, transparency, and how a price reflects quality. Perceived Value vs. Cost: Customers pay based on the value, convenience, time saved, or status a product brings them—not just the cost to make it. Total Transparency: Clear pricing (including ballpark ranges or variables upfront) builds trust, whereas hidden fees or vague quotes create friction and skepticism.
- What is your typical process for working with a new customer?
Introduction, assessing customer needs, acknowledge and emphathize any worry or stress according to issues, resolution, pricing and guarantees.
- What education and/or training do you have that relates to your work?
Over 8yrs of experience in residential electrical service including lighting, smart home systems, GFCI, surge protections