FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
***Price quoted is an estimate based on the information provided on your request, it also includes all taxes and fees as well as first service deep cleaning, the price will decrease after initial cleaning. We would need to speak with you to confirm pricing*** We price our houses based on the job, we do not price by the hour. Your house is guaranteed to be fully cleaned by our Industry only 62 point cleaning list (see photos). With an hourly system, most companies will get "as much done" as they can in the time you are willing to pay for. With us charging by the job, you know your entire house will be clean and healthier than just certain rooms. This makes us more productive, more affordable, and you more confident your house will be left clean and healthy. You know the job will be completed with World Maid Clean!
- What is your typical process for working with a new customer?
Every customer is different and has different needs and goals of what they want us to accomplish and focus on for them. When we give our free estimate we address any special concerns they may have and add them to their work order. We make sure our 62 point cleaning list is completed in each house, as well as any other concerns they had on our initial call. We follow up with an email survey with every customer so they can let us know what their experience was so we can quickly address any concerns or praise the person that completed a 5 star cleaning.
- What education and/or training do you have that relates to your work?
We have been in this business since 1994. In that time we have learned what works and what does not work to make sure our customers and employees Love what we do! Our pricing policy, on-going training programs, customer feedback system, and 62 point cleaning system help us achieve this goal on each customer we serve.