FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The value received by our customers is based on our 24/7/365 service, highly trained techs and over 150 years of combined experience. By investing just $19/month, you will become a USA Club Member and get additional savings and perks that amount to over $900 in additional savings: Waived service call fee ($129 value) 20% discount on all service repairs Priority scheduling for service repairs. 10% discount on equipment replacements Lifetime warranty on stock repairs with annual agreement Heating check ($139 value) Plumbing check – water heater flush & inspection ($209 value) Sewer camera inspection ($399 value) Electrical check ($139 value) Air conditioning check ($139 value) We also have financing options for everyone!
- What is your typical process for working with a new customer?
Once you contact us, one of our expert Customer Service Reps will schedule a service call for one of our service techs to come out for a visit. You will receive a text from us letting you know who we are sending out and a 2 hour window of time they will arrive. Once on site, our uniformed technician will assess your issue, educate you on what they discovered and give you pricing on various options to consider. We know home repairs can be expensive, so don't forget that we have financing!
- What education and/or training do you have that relates to your work?
While we have over 150 years of combined experience, there is always room for further growth and development. Our team maintains their licenses via continuing education and we work with other companies in other parts of the country to learn better business practices. Our teams also meet weekly to review opportunities to grow, share knowledge and review items that need trouble shooting and arise from time to time.