FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
$38.99 First Time Customer PROMO
- What is your typical process for working with a new customer?
At Faulkner Pest Defense, our typical process for working with a new customer involves several key steps to ensure we provide the best service possible: Initial Contact: We begin by welcoming the customer to reach out through our website, phone, or email. Our friendly team is ready to listen to their concerns and gather basic information about their pest issue. Consultation and Inspection: We schedule a convenient time for a thorough inspection of the property. During this visit, we assess the situation, identify the type of pests involved, and determine the extent of the infestation. This helps us tailor our approach to the specific needs of the home. Customized Treatment Plan: After the inspection, we discuss our findings with the customer and present a customized treatment plan. This plan outlines the recommended services, pricing, and any preparations the customer may need to make before treatment. Implementation of Services: Once the customer agrees to the plan, we schedule the treatment at their convenience. Our trained technicians use effective and safe methods to address the pest issue while minimizing disruption to the household. Follow-Up and Prevention: After the initial treatment, we follow up to ensure that the pest issue has been resolved and to monitor for any signs of recurrence. We also provide customers with tips and recommendations for ongoing prevention to help keep their homes pest-free in the future. Continuous Support: Our relationship with the customer doesn’t end after the service. We encourage them to reach out anytime they have questions or concerns, and we are always ready to provide additional assistance or treatments as needed. This process reflects our commitment to personalized care, effective solutions, and building lasting relationships with our customers.
- What education and/or training do you have that relates to your work?
At Faulkner Pest Defense, our team has a strong foundation in pest control education and training, which is essential for providing effective services. We have completed comprehensive training programs that cover the biology of pests, safe handling of pesticides, and integrated pest management techniques. This formal education is complemented by hands-on experience gained while working in the field, allowing us to understand the unique challenges that different pest infestations present. Additionally, we stay current with industry standards and regulations by participating in ongoing education and training sessions. This ensures that we’re always up-to-date on the latest pest control methods, safety protocols, and environmental practices. Our commitment to continuous learning helps us provide the best solutions for our customers while prioritizing their safety and the health of the environment.