FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
MasterTex uses transparent flat-rate pricing — you know the full cost before we start, not after. No hourly surprises, no hidden fees. We’re almost always able to provide a detailed quote upfront, and we offer financing options on larger repairs so you’re never forced into a rushed decision.
- What is your typical process for working with a new customer?
It starts with a call or online booking — we schedule quickly and keep you updated on arrival. Your technician performs a full diagnostic and documents everything with photos or camera footage. Then we present clear flat-rate options at multiple price points, with no pressure. Once you approve, we complete the work, clean up, and follow up to make sure everything holds.
- What education and/or training do you have that relates to your work?
Every MasterTex technician completes MasterTex University, our structured in-house training program, before ever entering a customer’s home. Our team operates under a licensed Texas Master Plumber and receives thousands of hours of field training, product training on all common equipment, manufacturer certifications, and ongoing code education. We also train every tech on non-biased diagnostic reporting.