FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer free estimates to customize your quote—this is where the specific details which personalize your job are calculated. Customer material choice, Edge profiles, polishing, sink cutouts, backsplash, cooktop cutout, demo and waste are some examples of such details.
- What is your typical process for working with a new customer?
Granite, Quartz or Marble is not like assembly line production where the same item is produced over and over again. Rather, almost every construction project contains a unique design of some complexity or a standardized design applied to a different location and under unique conditions. You can choose Basic Type of granite profile edge at free cost or if you like a bit more detail with character we have a selection of profiles edge at extra cost. Steps: 1- We do an interview to customize your quote(type of sinks, sinks cutout, stove top or cooktop cutout, profile edge, new project or needs demo old countertops, etc); 2- Material Selection and price of it; 3-If customer Agree with price, a meeting will be schedule to go over details and sign contract with 50% down. Some projects will needs template, which can be done same day as contract sign day. 4- Installation Day will be schedule ranging from 7 to 15 days from signed contract or template. 5- Last 50% will due day of completion of installation. **P.S. Cactus Countertops does not do plumbing, electric or gas work. It is the Customer’s responsibility to have the proper work finished after installation. Feel free to ask any other question.
- What education and/or training do you have that relates to your work?
I've been in a construction industry since 2004. Focusing in Countertops for the past 7 years. I have received Orientation, Safety, Tooling, Fabrication & Installation requirements from the best and pioneers Granites/Marble Guys in Austin, San Antonio and Dallas area. I count with my great crew that was well selected to bring you a great quality and something you can be happy with for many years to come.